Logistics Executive

EMIRATI E COMMERCE IN WEBSITES L.L.C; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A local e-commerce company in the UAE is seeking a detail-oriented Logistics Executive to manage daily order dispatch and ensure timely last-mile delivery. The ideal candidate will have experience in logistics operations, strong coordination skills, and be proficient in handling courier interactions. This is a full-time role with a salary starting from AED 2,500 per month.

Benefits

Career growth opportunities

Training and development support

Qualifications

• Proven experience in logistics, dispatch, or warehouse operations (preferably e-commerce).
• Strong coordination skills and attention to detail.
• Good communication skills in English, Hindi, and Malayalam.

Responsibilities

• Manage and coordinate daily order dispatch and courier interactions.
• Monitor delivery statuses and update systems with real-time shipment tracking.
• Handle RTOs (Return to Origin) and ensure timely re-dispatch.

Skills

Logistics experience

Coordination skills

Attention to detail

Communication in English

Communication in Hindi

Communication in Malayalam

Familiarity with courier portals

Job description

Overview

Role Overview: We are looking for a detail-oriented and proactive Logistics Executive to manage and coordinate daily order dispatch, courier interactions, and ensure smooth last-mile delivery for our e-commerce business. The role requires strong coordination skills, accuracy in handling shipments, and the ability to resolve delivery issues efficiently.

Responsibilities

• Process daily confirmed orders from the sales team and prepare for courier dispatch.
• Coordinate with third-party courier partners for pickups, tracking, and timely delivery.
• Monitor delivery statuses and update systems with real-time shipment tracking.
• Handle RTOs (Return to Origin), failed deliveries, and ensure timely re-dispatch where required.
• Maintain proper documentation of shipments, invoices, and PODs (Proof of Delivery).
• Ensure compliance with packaging standards and accurate order labelling.
• Communicate with customers and the CS team in case of delivery issues or delays.
• Regularly review courier performance (delivery rates, timelines, costs) and suggest improvements.
• Work closely with Accounts to reconcile COD (Cash on Delivery) settlements.
• Maintain a clean, organized, and efficient dispatch/warehouse area.

Required Skills & Qualifications

• Proven experience in logistics, dispatch, or warehouse operations (preferably e-commerce).
• Strong coordination skills and attention to detail.
• Familiarity with courier portals, shipment tracking, and Excel/Google Sheets.
• Good communication skills in English, Hindi, and Malayalam (Arabic is an advantage).
• Ability to multitask and work under pressure in a fast-paced environment.
• Basic knowledge of inventory management systems is a plus.

Performance Metrics (KPIs)

• On-time order dispatch rate.
• Successful delivery percentage.
• Courier performance and cost efficiency.
• RTO (Return to Origin) percentage reduction.
• Accuracy in COD settlement reconciliation.

Compensation & Benefits

• Fixed monthly salary
• Career growth opportunities within logistics & operations.
• Training and development support.

Job Type: Full-time

Pay: From AED2,500.00 per month

Experience:

• logistics executive: 2 years (Preferred)