Logistics and Customs Operations Specialist

Hitachi; Abu Dhabi; On-site; AED 250,000 - 400,000; Full time

Job summary

HITACHI ENERGY L.L.C in Abu Dhabi, United Arab Emirates, is seeking a Logistics and Customs Operations Specialist to manage end-to-end logistics, customs operations, and SAP GTS processes. You will coordinate with LSPs and brokers, support RFQ/RFI activities, and drive supplier performance to ensure compliant, cost-effective movement of goods.

The role requires 6+ years in logistics, UAE experience, and strong English communication.

Qualifications

• Degree in Logistics Management or MBA in Logistics/Operations Management from a recognized institute.
• 2.7

Responsibilities

• Manage end-to-end transportation planning and execution for general cargo shipments, ensuring timely, cost-effective, and compliant delivery.
• Coordinate with Logistics Service Providers (LSPs), customs brokers, and internal stakeholders to resolve issues.
• Oversee import/export customs processes including customs documentation declarations, SAP GTS updates, and customs clearance support.
• Manage freight cost calculations, invoice verification, freight settlement, payment issues, and charge dispute resolution.
• Support spot RFQ/RFI activities and supplier selection in collaboration with sourcing teams.
• Drive supplier performance, non-conformance, and claims management processes while ensuring continuous improvement.
• Lead issue resolution related to logistics, customs, and shipment execution for inbound and outbound orders.
• Support customer, supplier, and LSP claims management including cost evaluation, documentation, negotiation, and settlement.
• Monitor KPIs, prepare logistics performance reports, support S&OP reviews, and provide logistics expertise to business stakeholders.
• Deliver carrier training and ensure compliance with local operating procedures, HSE standards, and trade regulations.

Skills

Logistics management

SAP GTS

SAP TM

SAP S/4HANA

English proficiency

Education

Logistics Management degree

MBA in Logistics

Tools

None

Job description

Overview

Location: Abu Dhabi, United Arab Emirates

Company: HITACHI ENERGY L.L.C

Profession (Job Category): Customer Service & Contact Center Operations

Job Schedule: Full time

Remote: No

The Opportunity

The Logistics and Customs Operations Specialist manages end-to-end logistics and customs operations ensuring efficient, compliant, and cost-effective movement of goods. The role oversees inbound and outbound shipments, coordinates with logistics providers and customs brokers, manages customs documentation and SAP GTS processes, resolves operational and customs-related issues, and supports strategic sourcing through spot RFIs/RFQs while driving strong LSP performance and service excellence.

Your Responsibilities

• Manage end-to-end transportation planning and execution for general cargo shipments, ensuring timely, cost-effective, and compliant delivery.
• Coordinate with Logistics Service Providers (LSPs), customs brokers, and internal stakeholders to resolve operational, transportation, and documentation issues.
• Oversee import/export customs processes including customs documentation declarations, SAP GTS updates, and customs clearance support.
• Manage freight cost calculations, invoice verification, freight settlement, payment issues, and charge dispute resolution.
• Support spot RFQ/RFI activities and supplier selection in collaboration with sourcing teams.
• Drive supplier performance, non-conformance, and claims management processes while ensuring continuous improvement.
• Lead issue resolution related to logistics, customs, and shipment execution for inbound and outbound orders.
• Support customer, supplier, and LSP claims management including cost evaluation, documentation, negotiation, and settlement.
• Monitor KPIs, prepare logistics performance reports, support S&OP reviews, and provide logistics expertise to business stakeholders.
• Deliver carrier training and ensure compliance with local operating procedures, HSE standards, and trade regulations.

Your background

• A degree in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
• More than 6 years of relevant experience in logistics.
• Experience supporting Logistics and Customs operations in UAE.
• Full understanding of local transportation (within country) import/export trade and customs operations.
• Good relationships with local and global transport suppliers. Knowledge of SAP GTS, SAP TM, and SAP S/4HANA is preferred.
• Proficiency in both spoken and written English is required.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of AI and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including AI-supported solutions to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records and other relevant information in accordance with applicable laws.

For certain roles— particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Required Experience: IC