Local Operations Manager - Middle East Based in UAE

Pierre Fabre; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager for the Middle East. This role involves overseeing service levels and performance in operations, managing KPIs, and ensuring effective communication with stakeholders. The ideal candidate will have a strong background in supply chain management, with at least 10 years of relevant experience and proven leadership skills. Join a company recognized for its commitment to diversity and excellence, where your contributions can significantly impact operations across the region.

Qualifications

• 10+ years of experience in supply chain management or logistics.
• Strong leadership and analytical skills are essential.

Responsibilities

• Define and control KPIs for operations in the Middle East.
• Manage relationships with logistics partners and optimize processes.

Skills

Analytical Skills

Problem-Solving

Negotiation Skills

Communication Skills

Education

Bachelor's Degree in Supply Chain Management

Master's Degree (preferred)

Tools

Supply Chain Management Software

Job description

Who we are

Pierre Fabre is the 2nd largest dermocosmetics laboratory in the world, the 2nd largest private French pharmaceutical group, and the market leader in France for products sold over the counter in pharmacies.

Its portfolio includes several medical franchises and international brands including Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Avne, Klorane, Ducray, Ren Furterer, ADerma, Naturactive, Pierre Fabre Oral Care.

Established in the Occitanie region since its creation and manufacturing over 95% of its products in France, the Group employs some 10,000 people worldwide. Its products are distributed in about 130 countries. 86% of the Pierre Fabre Group is held by the Pierre Fabre Foundation, a government-recognized public interest foundation, while a smaller share is owned by its employees via an employee stock ownership plan.

In 2019, Ecocert Environment assessed the Group's corporate social and environmental responsibility approach in accordance with the ISO 26000 sustainable development standard and awarded it the Excellence level.

Pierre Fabre is recognized as one of the World's Best Employers 2021 by Forbes. Our group is ranked in the Top 3 in the cosmetics industry and in the Top 10 in the pharmaceutical industry worldwide.

Your mission

Reporting directly to the MEART Operations manager, you will be responsible for the service level and performance of operations in the Middle East and any flows to other countries. Your mission includes:

• Define, review, and control KPIs in terms of Quality, Lead times, Costs, Environment, Health & Safety, and Ethics internally and with external Partners.
• Lead the control of operations: teams, KPIs, projects including the monthly documentation of key figures, facts, and analysis through a formal report.
• Ensure communication with the Management staff and stakeholders within the sub region.
• Supervise and manage the operations team ensuring a backup organization.
• Ensure continuous updating of SOPs (Standard Operating Procedures) in line with the needs.
• Ensure customer service level to satisfy the different channels/customer categories on the basis of a strong relationship with the sales/business teams.
• Develop and manage the S&OP process.
• Collaborate with the Global Planning & O2D (Order to Delivery) teams in France.
• Manage inbound shipments and maintain an efficient import procedure including a customs clearance process (relationship with customs brokers and local authorities).
• Manage the performance of the distribution.
• Manage daily relationships with our logistics partners.
• Optimize the processes.
• Conduct the Health and Safety policy within his/her scope of activity and ensure that it is correctly applied.
• Actively participate in the preparation/update of health and safety procedures.
• Best practices sharing with other countries and corporate.

Who you are

• You have a bachelor's degree in Supply Chain Management, Business Administration, or a related field (Master's degree preferred).
• Minimum 10 years of relevant experience in supply chain management or logistics with a track record of leadership.
• Strong analytical and problem-solving skills.
• Excellent negotiation and communication skills.
• Proficiency in supply chain management software and tools.

We are convinced that diversity is a source of fulfillment, social balance, and complementarity for our employees, which is why our offers are open to all without restriction.

Required Experience:
Manager