Lobby Hostess

Grand Hyatt Abu Dhabi Hotel & Residences; Abu Dhabi; On-site; AED 150,000 - 220,000; Full time

Job summary

Grand Hyatt Abu Dhabi Hotel & Residences in Abu Dhabi invites applications for a Lobby Hostess. You will be the first point of contact, greeting guests with warm hospitality, delivering personalized service, and making memorable first impressions throughout their visit.

This role emphasizes excellent communication, a positive attitude, and the ability to work in a fast-paced, team-oriented environment. Previous customer service or hospitality experience is preferred, with opportunities for

Qualifications

• Passion for hospitality and guest experiences.
• Excellent communication and interpersonal skills.
• Positive attitude with a genuine care for others.
• Ability to work in a fast-paced, team-oriented environment.
• Previous experience in customer service or hospitality is preferred.

Responsibilities

• Welcome and engage guests with a friendly, professional demeanor.
• Provide information about hotel facilities, services, and local attractions.
• Assist with guest inquiries and coordinate with hotel departments to meet needs.
• Maintain an inviting and organized lobby environment.
• Anticipate guest expectations and deliver exceptional service experiences.

Skills

Hospitality

Customer service

Communication

Interpersonal skills

Job description

About Hyatt

At Hyatt, it all starts with people who care. We believe in creating a welcoming environment where guests feel at home from the moment they arrive. Join a team that is making travel more human, building meaningful connections, and turning jobs into rewarding careers.

About the Role

As a Lobby Hostess, you will be the first point of contact for our guests, creating memorable first impressions through warm hospitality, personalized interactions, and genuine care. You will play a key role in ensuring every guest feels welcomed, valued, and connected throughout their visit.

Key Responsibilities

• Welcome and engage guests with a friendly and professional demeanor.
• Provide information about hotel facilities, services, and local attractions.
• Assist with guest inquiries and coordinate with hotel departments to meet guest needs.
• Maintain an inviting and organized lobby environment.
• Anticipate guest expectations and deliver exceptional service experiences.

What We Offer

At Hyatt, we open doors. There's a home for every stage of your career. With us, you'll discover a career you didn't know existed. We nurture curiosity and provide opportunities for professional training, development, and internal mobility across brands and geographies.

Qualification

• Passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Positive attitude with a genuine desire to care for others.
• Ability to work in a fast-paced, team-oriented environment.
• Previous experience in customer service or hospitality is preferred.