Leader - Collections - MENA

Yubi Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is looking for a dynamic Business Unit Leader to drive growth in the Debt Collections vertical. In this pivotal role, you will lead strategic initiatives, manage P&L, and engage with senior stakeholders across the banking sector. You will leverage innovative technology to enhance operational efficiencies and ensure compliance while delivering exceptional customer experiences. This role offers the opportunity to shape business strategies and drive significant revenue growth in a rapidly evolving fintech environment. If you are a strategic thinker with strong leadership skills, this is the perfect opportunity to make a meaningful impact.

Qualifications

• 8-10 years of leadership experience in debt collections and financial services.
• Proven track record in revenue growth and managing P&L.

Responsibilities

• Develop strategic plans to acquire new clients and strengthen bank partnerships.
• Lead customer engagements and manage relationships with CXO-level staff.

Skills

Strategic Thinking

Leadership

Client-Centric

Analytical Mindset

Negotiation Skills

Education

Master's degree/MBA

Tools

Spocto X platform

Job description

Business Unit Leader Debt Collections

Yubi is seeking an exceptional Business Unit Leader to spearhead our Debt Collections vertical. In this pivotal role, you will drive business growth, own the P&L, and ensure the achievement of annual revenue targets. Collaborating closely with our cutting-edge Spocto X platform, you will serve as a strategic advisor, lead customer engagements, and work with CXO-level stakeholders across the banking sector.

Key Responsibilities:

Strategic Leadership & Business Growth:

• Develop and execute strategic plans to acquire new clients and strengthen relationships with existing regional bank partners, driving growth for the Collections business.
• Own the business P&L, ensuring revenue growth and profitability in line with annual operating plan targets.
• Act as a thought leader and subject matter expert, driving innovation and best practices within the team and the broader organization.

Client & Key Account Management:

• Spearhead all customer engagements, serving as the primary point of contact and managing relationships with CXO-level staff at partner banks.
• Lead negotiations, contract finalizations, and account management initiatives to secure long-term business partnerships.
• Collaborate with internal stakeholders to tailor product offerings and deliver best-in-class customer service.

Operations & Technology Integration:

• Collaborate closely with the Collections Tech team and leverage the Spocto X platform to enhance operational efficiencies and drive revenue performance.
• Oversee daily collections operations, ensuring adherence to regulatory and compliance standards while delivering high-quality outcomes.
• Use data analytics to monitor KPIs, measure performance, and inform continuous improvement initiatives.

Cross-Functional Collaboration & Innovation:

• Serve as an internal advisor and think tank for the Collections line, driving strategic initiatives and participating in company-wide innovation efforts.
• Work with cross-functional teams including Legal, Risk, Technology, and Customer Relationship departments to optimize processes and stay ahead of market trends.

Qualifications and Experience:

• Master's degree/MBA.
• Minimum of 8-10 years of progressive leadership experience in debt collections, financial services within a regulated industry.
• Proven track record in driving revenue growth, managing P&L, and leading strategic business initiatives.
• Strong experience in new client acquisition and key account management, particularly engaging with senior/executive-level stakeholders.
• Demonstrated familiarity with leveraging technology to enhance collections processes; experience with fintech platforms is a plus.
• Excellent communication and negotiation skills, with the ability to present complex data and strategic insights to CXOs and senior management.

Key Competencies:

• Strategic Thinking: Able to balance long-term vision with short-term operational goals.
• Leadership: Proven ability to inspire, mentor, and manage high-performing teams.
• Client-Centric: Commitment to delivering exceptional customer experiences and building lasting partnerships.
• Analytical Mindset: Proficient in using data analytics to drive informed decision-making.
• Collaborative: Skilled in working with cross-functional teams and diverse stakeholders.
• Adaptability: Resilient in a fast-paced, rapidly evolving fintech environment.