Lead System Analyst-Epic Willow Ambulatory

Infinite Computer Solutions; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Infinite Computer Solutions in Dubai invites an Application Analyst to configure, document, test, modify and maintain healthcare software applications, with focus on Epic Willow Ambulatory. You will translate business requirements into detailed software specifications, build domain knowledge, and create system and operating documentation while supporting end-users.

A solid SDLC background, healthcare domain exposure, and Epic Willow Ambulatory certification are highly preferred to ensure robust

Qualifications

• 3-5 years of IT application experience.
• Solid understanding of the SDLC.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structures and reporting tools.
• Epic Willow Ambulatory certification required or two analysts must have it.

Responsibilities

• Configure, modify, test and troubleshoot existing programs/software.
• Translate business needs into system specifications and design.
• Develop and maintain application documentation.
• Provide end-user support and production assistance.
• Collaborate with IT teams, vendors and QA to ensure reliability.
• Participate in incident, change and problem management.
• Assist with deployment planning and post-implementation support.
• Ensure patient safety and data integrity in clinical applications.

Skills

Healthcare IT

SDLC knowledge

Analytical thinking

Problem-solving

End-user support

Communication

Education

Bachelor’s degree or equivalent in IT/related field

Bachelor’s degree in IT

Tools

Epic Willow Ambulatory

Job description

Job description

The Application Analyst role is responsible for configuring, documenting, testing, modifying and maintaining software applications. Build specific applications and technology expertise to and contribute to the specification and design development process. Create system and operating documentation. Job functions include configuring applications by translating the business requirements into software specifications.

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Job description

The Application Analyst role is responsible for configuring, documenting, testing, modifying and maintaining software applications. Build specific applications and technology expertise to and contribute to the specification and design development process. Create system and operating documentation. Job functions include configuring applications by translating the business requirements into software specifications.

Configure, modify, test and troubleshoot existing programs/software. Analyze end user data and business needs to recommend changes and optimize of program/system performance. Develop deep application knowledge within specified focus areas. Write and maintain application systems documentation.

• Proactively participates in IT workflow processes including 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management and 4) IT Project Management.
• Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities. Understands workflows with the objective to meet business needs.
• Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables. Provide implementation/production support as required.
• Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
• Support the implementation planning for application program requirements. Support the end-user and technical operations staff as required by providing excellent customer service. Assist senior development staff with the integration of technology within and across areas of IT.
• Works as a member of an application team as well as with other application and technical teams. Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.
• Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
• Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
• Participates in after-hours support as determined by IT Leadership
• Patient Centered: Provide services centered on the needs and safety of our patients and families.
• Perform other duties as assigned.

Required

Education

• Bachelor’s degree or combination of education and related work experience

Experience

• 3-5 years of IT application experience
• Solid understanding of the Software Development Life-Cycle (SDLC)
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structure and reporting techniques and tools.

Preferred

Education

• Bachelor’s degree in IT field

Experience

• Experience within the Healthcare Industry
• Certifications and experience relative to the role

License/Certification/Registration

• Epic Certifications for Epic roles

Required

• 2 Application Analysts must have Epic Willow Ambulatory certification.

Qualifications

Graduation

Range Of Year Experience-Min Year

3

Range Of Year Experience-Max Year

5