Lead Site Reliability Engineer at HCLTech

HCLTech; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

HCLTech in Dubai seeks a Support Lead (SRE) to oversee support operations and site reliability engineering tasks, ensuring systems and applications perform effectively. The primary goal is to enhance performance, availability, and resiliency.

You will manage a team of support engineers and SREs, monitor metrics, collaborate with cross-functional teams, and drive automation and incident response improvements, fostering learning and delivering reliable services.

Qualifications

• Expertise in SRE principles and practices.
• Strong system admin, networking and cloud background.
• Experience with monitoring tools (Prometheus, Grafana, ELK).
• Knowledge of containers (Docker, Kubernetes).
• Able to perform root cause analysis and troubleshoot complex issues.

Responsibilities

• Oversee a team of support engineers and SREs.
• Monitor performance and reliability metrics; drive improvements.
• Collaborate with cross-functional teams to optimize applications.
• Develop and maintain incident response procedures to minimize downtime.
• Conduct regular audits to ensure security and best practices.
• Lead automation initiatives to streamline operations.

Skills

Site Reliability Engineering

Team leadership

Cloud computing

Incident response

Communication

Project management

Tools

Prometheus

Grafana

ELK Stack

Docker

Kubernetes

Job description

This Full time on site position offers great opportunities for career growth. Others, Dubai.

The Support Lead (SRE) is responsible for overseeing the support operations and site reliability engineering tasks, ensuring the effective functioning of systems and applications. The primary goal is to enhance system performance, availability, and resiliency.

Key Responsibilities

• Manage a team of support engineers and sres to provide technical support and address system issues promptly.
• Monitor system performance and reliability metrics, identifying areas for improvement and implementing solutions.
• Collaborate with cross functional teams to optimize application performance and enhance system reliability.
• Develop and maintain incident response procedures and protocols to minimize system downtime.
• Conduct regular audits and assessments to ensure compliance with industry standards and best practices.
• Lead the implementation of automation tools and processes to streamline support operations and enhance efficiency.
• Provide technical expertise and guidance to team members, promoting a culture of continuous learning and development.

Skill Requirements

• Proficiency in site reliability engineering (sre) principles and practices.
• Strong background in system administration, networking, and cloud computing.
• Experience with monitoring tools such as prometheus, grafana, and elk stack.
• Knowledge of containerization technologies like docker and kubernetes.
• Ability to troubleshoot complex technical issues and perform root cause analysis.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Strong project management and leadership skills to drive initiatives and deliver results efficiently.
• Certifications in relevant areas such as aws certified devops engineer or google professional cloud devops engineer are a plus.