Team Lead Site Reliability Engineer

Sana Commerce; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Sana Commerce in Dubai seeks an experienced Site Reliability Engineer (SRE) leader to drive reliability, scale cloud infrastructure, and guide a growing team.

You will design and enforce SRE practices, collaborate across engineering, and mentor engineers while implementing automation and monitoring to reduce toil.

Remote work is not offered; full-time role with Azure, Kubernetes, and IaC tooling experience preferred.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
• 5+ years in Site Reliability Engineering with 2+ years in leadership/management.
• Hands-on Azure design, deployment and management of cloud-native infra; Kubernetes experience required.
• Deep understanding of networks, load balancing and high availability configurations.
• Programming languages such as PowerShell, C#, Python, Go or Java.
• Experience with infrastructure as code (Terraform, Ansible).
• Proficiency in monitoring/logging tools: Prometheus, Grafana, ELK; Dynatrace is a plus.
• Excellent problem-solving and leadership abilities; strong cross-functional collaboration.

Responsibilities

• Lead the SRE team, set objectives, and guide toward high reliability while balancing cost and SLAs.
• Collaborate with platform and product engineering to embed reliability in the SDLC.
• Develop and implement SRE policies including SLOs, SLIs and error budgets.
• Drive automation across operations to reduce toil and improve performance and scalability.
• Oversee incident management, post-mortems and root-cause analyses to prevent outages.
• Facilitate capacity planning and scalability exercises to support growth.
• Lead disaster recovery planning and testing for business continuity.
• Mentor team members and foster a culture of continuous improvement.
• Stay current with SRE trends and advocate adoption of best practices.

Skills

Leadership

Problem-solving

Communication

Mentoring

Cross-functional teamwork

Education

Bachelor's degree in Computer Science or related

Tools

Azure

Kubernetes

Terraform

Ansible

Prometheus

Grafana

ELK

Dynatrace

PowerShell

C#

Python

Go

Java

Job description

What youll be doing:

• Leading the SRE team setting objectives and guiding the team towards achieving high reliability while balancing cost and performance SLAs.
• Collaborating with platform & product engineering teams to embed reliability and operational best practices into the software development lifecycle.
• Developing and implementing SRE policies and practices including service level objectives (SLOs) service level indicators (SLIs) and error budgets.
• Driving automation across operations to reduce toil improve system performance ensure scalability with a reasonable amount of allergic response towards repetitive manual work.
• Overseeing incident management post-mortem analyses and root cause investigations to prevent future outages and enhance system reliability.
• Facilitating capacity planning and scalability exercises to manage growth and ensure the efficient use of resources.
• Facilitating disaster recovery plans & testing to ensure business continuity for our customers webstores.
• Encouraging a culture of continuous improvement by mentoring team members and fostering innovation within the team.
• Staying up to date with the latest trends and technologies in SRE and advocating for their adoption where appropriate.

Qualifications :

What youll bring:

• Bachelors or Masters degree in Computer Science Engineering or a related technical field.
• At least 5 years of experience in Site Reliability Engineering with 2 years in a leadership or management role.
• Proven hands-on expertise in Microsoft Azure including designing deploying and managing cloud-native infrastructure. Experience with container orchestration (e.g. Kubernetes) is required.
• A deep understanding of network protocols load balancing and high availability configurations.
• Experience in applying software development solutions to SRE and familiarity with programming languages such as (preferably) PowerShell and C# or else Python Go Java etc.
• Experience with automation tools infrastructure as code (e.g. Terraform Ansible).
• Proficiency in monitoring and logging tools (e.g. Prometheus Grafana ELK Stack) and in implementing comprehensive monitoring solutions. Dynatrace knowledge is a plus.
• Excellent problem-solving skills with a proven ability to tackle complex issues under pressure.
• Outstanding leadership qualities with a track record of mentoring and developing high-performing teams.
• Exceptional communication and collaboration skills capable of working effectively with cross-functional teams.

Additional Information :

Who we are

At Sana Commerce our values drive everything we do:

• Champions of Our League We deliver lasting success balancing quick wins and long-term value
• Supercharge Our Customers Were revolutionizing B2B commerce together helping our customers to lead and succeed
• Determined to Grow We embrace challenges growing and raising the bar for ourselves and our industry
• Bold Together We dare to be bold because we have each others back

Job descriptions can be tough to interpret. Even if you may not tick all the boxes we have ambitious plans and we encourage people who share our vision and look forward to growing with us.

Remote Work :

No

Employment Type :

Full-time