Lead Nurturing Agent

Fortes Education; Abu Dhabi; In loco; AED 120.000 - 180.000; Tempo pieno

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Jumeirah International Nurseries (JINS) in Dubai is seeking a dynamic Lead Nurturing Agent to drive enrolment conversions by delivering a warm admissions experience from enquiry to student admission.

You will follow up enquiries within 24 hours, contact parents by phone to understand needs, book nursery tours, log notes in CRM, and coordinate tours with post-tour communications.

This role thrives in a fast-paced, target-driven environment and focuses on early years education.

Mansioni

• Lead Management – From Enquiry to Admission: Initial Enquiry Follow-Up: Send a personalised enquiry response within 24 hours and update CRM status to Open.
• Phone Communication: Call parents to understand their needs, introduce JINS, and book a nursery tour using CRM tools.
• Tour Coordination: Schedule, confirm, and mark tours as completed in CRM. Initiate post-tour communications, including Hooray! and feedback request emails.
• Post-Tour Engagement: Follow up within 24 hours of the tour and initiate structured follow-up emails at 3 days, 1 week, and 1 month intervals if needed.

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Job description

Jumeirah International Nurseries Location: Dubai Department: Marketing

About the Role

We are seeking a dynamic and customer-centric Lead Nurturing Agent to join our growing team at Jumeirah International Nurseries (JINS). This role is pivotal in driving enrolment conversions by delivering a seamless, warm, and professional admissions experience from initial enquiry through to student admission. If you are passionate about early years education, have a flair for communication, and thrive in a fast-paced, target-driven environment—this role is for you!

Key Responsibilities

Lead Management – From Enquiry to Admission

• Initial Enquiry Follow-Up: Send a personalised enquiry response within 24 hours and update CRM status to ‘Open’.


• Phone Communication: Call parents to understand their needs, introduce JINS, and book a nursery tour using CRM tools. Log all call notes.


• Tour Coordination: Schedule, confirm, and mark tours as completed in CRM. Initiate post-tour communications, including “Hooray!” and feedback request emails.


• Post-Tour Engagement: Follow up within 24 hours of the tour and initiate structured follow-up emails at 3 days, 1 week, and 1 month intervals if needed.