Lead Experience Designer - Luxury Retail & Omnichannel

Al Tayer Group Career site

Dubai

On-site

AED 360,000 - 600,000

Full time

2 days ago

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Job summary

Al Tayer Insignia is seeking a Lead Experience Designer to translate strategy into tangible journeys across physical, digital, and phygital touchpoints. This role reports to the Head of Experience Design and focuses onブランド differentiating experiences with customer personas in mind.

The ideal candidate brings 4-7 years in CX/service design, strong journey mapping and prototyping skills, and the ability to collaborate with brand, digital and product teams to shape customer moments across the

Qualifications

Academic background in Design, Creative, UX/Service Design, or related field.
4-7 years in CX/service design, ideally in luxury retail, hospitality, or premium omnichannel environments.
Strong fluency in journey mapping, service blueprinting, and prototyping tools like Figma.

Responsibilities

Build detailed customer journey maps and service blueprints per brand, segment, and touchpoint.
Design and prototype clienteling tools, front-liner interfaces, and customer-facing experiences for top brands and Amber.
Collaborate with Customer Intelligence to run qualitative research and feed design decisions.
Deploy Design Thinking in day-to-day projects and onboard stakeholders to the approach.
Design moments balancing creative differentiation with commercial impact.
Collaborate with multiple functions to ensure alignment and implementation.
Maintain design documentation and playbooks for consistency across brands.
Support Head of Experience Design in growing the team and shaping the function.