L1 Tech Support Engineer — Network & Desktop Solutions

Bradsol; Dubai; On-site; AED 96,000 - 144,000; Full time

Job summary

Bradsol is seeking a motivated L1 Technical Support Engineer to join our Technical Support Team in Dubai. This role requires ITIL, MCSE, and CCNA certifications with Office 365 preferred, and focuses on maintaining IT services' continuity, stability, and efficiency.

You will handle end-user support, troubleshoot network and desktop issues, and collaborate with L2 and L3 teams to resolve incidents and provide proactive improvements.

Qualifications

• Must hold ITIL, MCSE, and CCNA certifications.
• Office 365 certification preferred.
• Strong troubleshooting and analytical skills required.
• Excellent communication and customer service abilities.

Responsibilities

• Provide network and telecommunication services for clients and internal users.
• Troubleshoot network, desktop, and infrastructure issues per SLAs.
• Manage client desktop environments for seamless service delivery.
• Resolve incidents, service requests, and changes efficiently and within timelines.
• Communicate progress and resolutions clearly to customers.

Skills

ITIL

MCSE

CCNA

Office 365

Job description

Bradsol is seeking a motivated L1 Technical Support Engineer to join our Technical Support Team in Dubai. This role requires ITIL, MCSE, and CCNA certifications with Office 365 preferred, and focuses on maintaining IT services' continuity, stability, and efficiency.

You will handle end-user support, troubleshoot network and desktop issues, and collaborate with L2 and L3 teams to resolve incidents and provide proactive improvements.