L&D Manager

Confidential; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential is seeking an experienced Learning & Development professional to lead annual training needs analysis and design in-house programmes tailored to business needs. The role includes governance of the LMS, compliance, and targeted leadership development initiatives.

The successful candidate will deliver learning solutions, manage training records, and produce dashboards showing participation, hours and impact to drive continuous improvement across the organisation.

Qualifications

• Bachelor's degree in human resources, L&D, business administration, psychology or related discipline.
• Professional L&D qualifications such as CIPD, ATD preferred; Train-the-Trainer/ instructional design certification is an advantage.

Responsibilities

• Lead the annual Training Needs Analysis (TNA) with business divisions and translate capability gaps into an annual plan.
• Design, develop and deliver in-house courses with clear objectives, materials, activities and assessments.
• Coordinate and monitor mandatory, compliance and technical training, ensuring timely completion and record accuracy.
• Support leadership and employee development initiatives aligned with organisational priorities.
• Own LMS governance: course/catalogue setup, assignments, completion records, and reporting.
• Maintain audit-ready training records; prepare dashboards on participation, hours, costs and effectiveness; recommend actions.
• Promote continuous learning through blended solutions aligned with changing business needs.

Skills

Instructional design

Facilitation

LMS administration

Learning analytics

Stakeholder management

Project management

Education

Bachelor's degree in HR / L&D or related

Professional L&D qualifications (CIPD / ATD) preferred

Tools

SuccessFactors LMS

MS Office (PowerPoint/Excel)

Job description

PURPOSE OF THE JOB

To support the Group Talent Acquisition and Development function by identifying business and functional capability requirements and translating them into structured learning solutions. The role is responsible for annual training needs analysis and plans, mandatory and technical training, leadership and talent development programmes, LMS governance, training compliance and reporting. A key focus is to design, develop and personally deliver effective in-house learning programmes tailored to business and functional requirements, while partnering with divisions to strengthen employee capability and organisational performance.

Job Accountabilities

Training Needs Analysis & Annual Learning Plan

Lead the annual TNA process with business divisions and translate identified capability gaps into a prioritised, approved and measurable annual training plan.

Learning Design & In-house Delivery

Design, develop and deliver in-house courses based on business and functional requirements, including learning objectives, facilitator materials, participant content, activities and assessments; continuously improve programmes using feedback and business outcomes.

Mandatory & Technical Training

Coordinate and monitor mandatory, compliance and technical training requirements with relevant functions, ensuring timely completion, accurate records and appropriate follow-up on gaps.

Leadership, Talent & Development Programmes

Support the leadership and employee development initiatives, ensuring programmes are aligned with organisational capability and development priorities.

LMS Governance & Learning Administration

Own LMS governance for learning activities, including course/catalogue setup, assignments, completion records, learning requests, reporting and data accuracy, and drive effective utilisation of the platform.

Learning Compliance, Reporting & Effectiveness

Maintain training governance and audit-ready records; prepare dashboards and management reports on participation, completion, training hours, costs and effectiveness, and recommend corrective actions.

Continuous Improvement & Learning Culture

Promote a continuous learning culture by introducing practical learning solutions, knowledge-sharing and blended learning approaches, while keeping programmes aligned with changing business needs.

Education:

Bachelor's degree in human resources, Learning & Development, Business Administration, Psychology or a related discipline. Professional L&D/HR qualifications such as CIPD, ATD, CIMA learning certification or equivalent is preferred. Train-the-Trainer / instructional design certification is an advantage.

Experience:

Minimum 6-7 years of progressive Learning & Development experience, preferably within a large diversified organisation, with hands-on experience in TNA, programme design, facilitation, LMS administration/governance and management of leadership, technical and compliance learning. Proven experience designing and delivering in-house courses is essential.

Skills & Knowledge required:

Strong instructional design and facilitation capability; ability to design and deliver engaging in-house courses; TNA and annual training planning; LMS/SuccessFactors Learning knowledge; leadership and talent development; learning evaluation and analytics; training compliance and governance; vendor and budget management; stakeholder management; presentation and communication skills; project management; strong MS Office/PowerPoint/Excel capability; ability to interpret business requirements and convert them into practical learning solutions.