Kids Play Area Manager at 1004 Mart

1004 Mart; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

1004 Mart in Dubai is seeking a Kids Play Area Manager to oversee day-to-day operations of our indoor play facility. The role requires an energetic, experienced leader to ensure a safe, clean, and engaging experience for children and families.

You will manage staff, handle bookings, coordinate with maintenance, drive upselling memberships and events, and work with marketing on promotions. Strong English communication and weekend availability preferred.

Qualifications

• 3–5 years in kids entertainment or indoor play
• Experience with brand-like play areas preferred
• Proven leadership and staff management

Responsibilities

• Oversee daily operations of the play area ensuring a safe, clean, and fun environment
• Lead, manage, and motivate a team of staff, supervisors, and animators
• Ensure safety standards, hygiene protocols, and company policies
• Manage party bookings, events, and group reservations to maximize revenue
• Handle customer inquiries, complaints, and feedback professionally
• Coordinate with maintenance teams to keep equipment in top condition
• Drive upselling of memberships, birthday packages, and add-on services
• Schedule staff, monitor attendance, and conduct performance reviews
• Collaborate with marketing on promotions and campaigns

Skills

Leadership

Team management

Customer service

Communication (English)

Safety compliance

Tools

POS systems

Reporting

Job description

Kids Play Area Manager at 1004 Mart in Dubai, DU, AE

Full time on site position offers great opportunities for career growth.

About the role

We are looking for an energetic, experienced, and passionate Kids Play Area Manager to oversee the day-to-day operations of our indoor play facility. The ideal candidate comes from a similar entertainment environment such as Orange Wheels, Trampo, Bounce, or Booboo Land, and is ready to bring that same level of energy, fun, and operational excellence to our brand.

Key responsibilities

• Oversee daily operations of the play area ensuring a safe, clean, and fun environment at all times
• Lead, manage, and motivate a team of play area staff, supervisors, and animators
• Ensure strict adherence to safety standards, hygiene protocols, and company policies
• Manage party bookings, events, and group reservations to maximize revenue
• Handle customer inquiries, complaints, and feedback professionally and promptly
• Monitor footfall, sales performance, and daily reports
• Coordinate with maintenance teams to ensure all equipment and facilities are in top condition
• Drive upselling of memberships, birthday packages, and add-on services
• Manage staff scheduling, attendance, and performance reviews
• Liaise with the marketing team on promotions, seasonal campaigns, and social media activity

Requirements

• Minimum 3–5 years of experience in a kids entertainment or indoor play facility
• Previous experience at a similar brand (Orange Wheels, Trampo, Bounce, Booboo Land, or equivalent) strongly preferred
• Proven leadership and team management skills
• Strong customer service and conflict resolution abilities
• Hands-on, energetic, and passionate about delivering memorable experiences for children and families
• Excellent communication skills in English (Arabic is a plus)
• Flexible to work weekends, public holidays, and peak seasons

Preferred

• Experience managing birthday events and group bookings
• Knowledge of POS systems and basic reporting
• First Aid certification is an advantage

Work Location: In person