Kids Club Attendant

Th8palmdubai; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

IHG Hotels is seeking a Kids Club Attendant for an on-site role in Dubai. You will warmly welcome children and families, supervise age-appropriate activities, and maintain a safe play environment. You will communicate with parents about their child’s day and assist with activity setup and tidying.

As part of the team, you’ll ensure health and safety guidelines are followed, report issues promptly, and contribute to memorable guest experiences for young visitors and their families.

Responsibilities

• Greet children and their parents warmly upon arrival
• Ensure all children are signed in and out according to safety protocols
• Supervise and engage children in age-appropriate games, crafts, and activities
• Maintain a safe, clean, and organized play environment at all times
• Monitor children closely to prevent accidents and handle minor injuries promptly
• Communicate effectively with parents about their child’s day and updates
• Assist with setting up and tidying activity areas before and after use
• Follow hotel and Kids Club policies, including health and safety guidelines
• Report maintenance or safety concerns to management immediately
• Collaborate with Kids Club team to plan and deliver engaging programs and events
• Maintain records of attendance and activity participation
• Provide excellent guest service by creating a welcoming atmosphere for children and parents

Job description

Kids Club Attendant

The moment a young guest enters our Kids Club, they step into a world of fun, imagination, and unforgettable memories. Your creativity, energy, and attentiveness will show families that their children are in safe and caring hands. As a Kids Club Attendant, your ability to engage with children of all ages and communicate warmly with parents and colleagues will be key to creating a welcoming and joyful environment. You’ll be the reason our youngest guests leave with big smiles and lasting memories, wherever they stay with us.

Daily tasks and responsibilities

• Greet children and their parents warmly upon arrival to the Kids Club
• Ensure all children are signed in and out according to safety protocols
• Supervise and engage children in age-appropriate games, crafts, and activities
• Maintain a safe, clean, and organized play environment at all times
• Monitor children closely to prevent accidents and handle any minor injuries or incidents promptly
• Communicate effectively with parents about their child’s day and any important updates
• Assist with setting up and tidying activity areas before and after use
• Follow all hotel and Kids Club policies, including health and safety guidelines
• Report any maintenance or safety concerns to the management team immediately
• Collaborate with other Kids Club team members to plan and deliver engaging programs and special events
• Maintain accurate records of attendance and activity participation
• Provide excellent guest service by creating a welcoming and fun atmosphere for both children and parents

What we need from you

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Take pride in your appearance and place as a brand ambassador
• Other duties as assigned.

All colleagues must assess situations and react accordingly through analysis and perspective.

All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.

All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Human Resources & Training

It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.

It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.

All Colleagues must attend trainings and meetings as and when required.

Confidentiality

All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.

All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.