Key Account Manager

Bristol Myers Squibb; Dubai; On-site; AED 240,000 - 320,000; Full time

Job summary

Bristol Myers Squibb in the United Arab Emirates is seeking an experienced Key Account Manager to drive Neuroscience brands across Gulf markets. The role focuses on specialist care, account management, and strong partnerships with physicians, pharmacists, hospitals, and distributors to ensure timely access and patient impact.

You will develop strategic plans, tailor field activities, and lead cross-functional collaboration with access, medical, and marketing teams while upholding compliance and

Qualifications

• Holds a Pharmacy or Medicine Degree. UAE market experience is essential.
• Minimum 5 years in a multinational pharmaceutical company including speciality care brands.
• Neuroscience / Psychiatry experience strongly preferred.
• UAE market experience is required; Gulf markets experience preferred.

Responsibilities

• Promote BMS Specialty Care Brands in the field of Neuroscience to Health Care Professionals.
• Accountable for sales objectives of assigned brands in Gulf markets.
• Develop and implement effective sales strategies & creative sales tactics to meet business goals.
• Define and prioritize customer targets by conducting proper profiling and segmentation.
• Ensure accountability for achieving results of mutually agreed business targets by identifying and managing customers within distinct segments.
• Build and maintain strong business partnerships with key stakeholders in all accounts (physicians, pharmacists, hospital staff, purchasing, finance and supply).
• Demonstrate deep marketplace, therapeutic, product and disease expertise based on disease area.
• Develop account business plans that meet market and customer needs.
• Support formulary enlisting, and coordinate with access, medical and marketing teams to scale product penetration.
• Track and monitor performance, analyze data, and forecast orders and stock with minimal expiries.

Skills

Scientific literacy

Customer segmentation

Resource allocation

Thought leaders engagement

Communication skills

English proficiency

MS Office

Education

Pharmacy or Medicine Degree

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position Summary

The primary role of a Key Account Manager is to ensure that BMS Neuroscience innovative products reach the right patients at the right time through a comprehensive account management approach, which involves driving demand for appropriate patients in line with the product’s label & liaising with all relevant internal and external stakeholders until the product reaches the account.

Key Responsibilities

• Promote BMS Specialty Care Brands in the field of Neuroscience through appropriate delivery of scientific message to the Health Care Professionals.
• Accountable for sales objectives of his/her assigned brands in Gulf markets.
• Develop and implement effective sales strategies & creative sales tactics to meet business goals.
• Define and prioritize customer targets by conducting proper profiling and segmentation.
• Ensure ultimate accountability for achieving results of mutually agreed business targets by identifying and managing customers within distinct segments and execute tailored plans.
• Build and maintain strong business partnerships with key stakeholders in all accounts; i.e. physicians, pharmacists, hospital store managers, and purchasing, finance and supply departments, in order to position BMS as a strategic partner.
• Demonstrate deep marketplace ,therapeutic ,product and disease expertise based on thorough understanding of disease area.
• Develop account business plans that meets market and customer business needs
• Support formulary enlisting process. Initiate, develop and implement tactical plans for scaling up products penetration in coordination with the access, medical, marketing teams and ensure products’ availability to all potential prescribers & Accounts.
• Track and monitor performance for all products in the portfolio and consolidate data, prepare reports e.g. monthly consumption, closing stocks, etc. And Analyse data to identify growth opportunities and achieve accurate forecast for order’s phasing and optimal stock management with Minimum expiries.
• Collaborate closely with cross functional team members to identify and resolve customer needs appropriately and with high sense of urgency.
• Oversee the account’s ordering cycle for all portfolio products for local purchasing and tenders & Advise on price and strategy in order to maintain and grow business.
• Gather market intelligence data in order to assess impact on Company operations and suggest timely action plan, Assess and mitigate risks on business in terms of price cuts, competitors’ threat and alternative source of supply.
• Liaise with Local distributor and internal departments to ensure stock availability, POs submission & Supply to accounts in a timely manner.
• Support pre-launch and launch activities of new products as and when needed.
• Works to the highest levels of integrity and compliance, adhering to BMS Standards of Business Conduct and Ethics at all times &ensure full compliance with laws, regulations.

Qualifications & Experience

• Holds a Pharmacy or Medicine Degree.
• At least 5 years of experience in a multinational pharmaceutical company including speciality care brands experience.
• Neuroscience / Psychiatry experience is strongly preferred.
• UAE market experience is a must and other Gulf markets experience is strongly preferred.

Skills

• Demonstrates capacity to acquire scientific information.
• Very good knowledge of customer segmentation and targeting process.
• Resources allocation expertise working with multiple customer segments.
• Proven experience of working with Thought Leaders and experts in their field.
• Demonstrated excellent communication and interpersonal skills.
• Excellent command of English Language.
• Basic knowledge of MS Office (Word, Excel, PowerPoint) and familiar with internet and e-mail.

BMS Values

• Passion: Our dedication to learning and excellence helps us to deliver exceptional results.
• Innovation: We pursue disruptive and bold solutions for patients.
• Urgency: We move together with speed and quality because patients are waiting.
• Accountability: We all own BMS’ success and strive to be transparent and deliver on our commitments.
• Integrity: We demonstrate ethics, integrity and quality in everything we do for patients, customers and colleagues.
• Inclusion: We embrace diversity and foster an environment where we can all work together at our full potential

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People With Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1605534 : Key Account Manager