KA Manager

JD.COM; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

JD.COM in Dubai is looking for a professional to drive customer development, design tailored supply chain solutions, and manage project operations effectively. The role encompasses proactive client engagement, quality monitoring, and gathering market insights for product innovation. Team collaboration is key, as enhancing efficiency through training and resource coordination is essential for achieving organizational goals and sustainability.

Responsibilities

• Proactively identify key client needs and design account management strategies.
• Develop tailored supply chain solutions and lead negotiations.
• Monitor project quality and coordinate resources to resolve issues.
• Gather industry trends and produce market analysis reports.
• Oversee project team roles and enhance efficiency through training.

Job description

Responsibilities

• Customer Development & Maintenance: Proactively identify key client needs, build and nurture high-level relationships, and design comprehensive account management strategies to drive successful partnerships and ensure client satisfaction and business continuity.
• Solution Design: Leverage internal and external resources to analyze industry trends and client challenges. Develop tailored supply chain solutions (e.g., cost modeling, pricing strategies), lead bidding and negotiations, and ensure efficient project execution.
• Project Operations Management: Monitor project quality, profitability, and payment timelines. Coordinate cross-functional resources to resolve issues, optimize workflows and cost structures, and achieve business objectives while enhancing profitability.
• Market Insights & Strategy: Gather industry trends, competitor intelligence, and client feedback to produce market analysis reports. Drive product innovation and model enhancements to strengthen the company’s competitive edge.
• Team Collaboration & Empowerment: Oversee project team roles, enhance efficiency through training, incentives, and process improvements, and cultivate a skilled talent pipeline to ensure organizational sustainability.