Junior Software Implementation Engineer / Delivery Engineer

Veengu; Dubai; Hybrid; AED 134,000 - 179,000; Full time

Benefits offered by this job

MacBook or laptop + large monitor

Offices in Dubai and Belgrade

Hybrid work options

Job summary

Veengu is building a next-generation light core banking platform for fintechs. We seek a Junior Support Engineer/Delivery Engineer to join our technical team. This hands-on role supports customers, investigates issues, and works with APIs, configs, and deployments.

You will triage tickets, assist onboarding, diagnose API or integration issues, coordinate with product/engineering, and contribute to docs. A blend of support, operations, and delivery awaits.

Qualifications

• Understanding APIs and HTTP and how integration-heavy software works.
• Comfort troubleshooting issues and communicating clearly with customers.
• Basic experience with data tools, logs, and monitoring dashboards.
• Familiarity with ticketing systems and incident management basics.
• Good written and spoken English for international teams (C1).
• 2+ years in technical support or related roles is a plus.

Responsibilities

• Be the first line of technical support for customers and partners.
• Handle incoming support tickets: triage, prioritise, solve or escalate.
• Assist customers during onboarding, setup, configuration, and expansion.
• Diagnose and troubleshoot API usage issues, banking integrations, and config problems.
• Coordinate with product and engineering teams to resolve complex cases.
• Contribute to support documentation and the knowledge base.
• Work on improving platform stability, reliability, and operational processes.

Skills

APIs

HTTP

Logs

Monitoring

Ticketing

Incident management

Datadog

Tools

Datadog

Grafana

Sentry

Job description

At Veengu, we build a next-generation light core banking platform for fintechs.

Our system is high-load, resilient, modular — designed for real-world scaling. No legacy code, no outsourcing, no random projects — just solid product work.

We are looking for a Junior Support Engineer / Delivery Engineer to join our technical team.

This role is hands‑on: you will support customers, investigate issues, work with APIs, configs, and deployments. It is a mix of support, operations, and delivery work. If you love digging into technical details, helping people, and making systems better — you will enjoy it here.

What you will do

• Be the first line of technical support for customers and partners.
• Handle incoming support tickets: triage, prioritise, solve or escal​ate.
• Help customers during onboarding, set-up, configuration, and expansion.
• Diagnose and troubleshoot API usage issues, banking integrations, and config problems.
• Coordinate with our product and engineering teams to resolve complex cases.
• Contribute to support documentation and the knowledge base.
• Work on improving platform stability, reliability, and operational processes.

Who you are

• You understand APIs, HTTP, and how integration‑heavy software works.
• You are comfortable troubleshooting issues and communicating clearly with customers.
• You have basic skills with data tools, logs, monitoring dashboards.
• You can use ticketing systems and know incident management / SLA basics.
• Your English is good enough for written and spoken work with international teams (C1).
• 2+ years of experience in technical support, product support, or a similar role is a plus.
• (Bonus) You know tools like Datadog, Grafana, Sentry, or similar.
• (Bonus) You have some exposure to fintech, banking, or payment systems.

You do not need to know everything on day one — but you need curiosity, responsibility, and a strong drive to learn.

What we offer

• Work from home, office, or hybrid — your choice.
• Full‑time job with employment in Serbia or UAE (we help with permits) OR B2B contracts worldwide.
• MacBook or laptop of your choice + large monitor for your home office (employees).
• Great offices in Dubai and Belgrade (engineering delivery partner): rooftop terrace, kitchen, coffee, showers.
• Simple hiring process: 30–45 min intro call + tech interview (2–3 short stages).