Junior API & Delivery Engineer — Onboarding & Support

Veengu; Dubai; Hybrid; AED 134,000 - 179,000; Full time

Benefits offered by this job

MacBook or laptop + large monitor

Offices in Dubai and Belgrade

Hybrid work options

Job summary

Veengu is building a next-generation light core banking platform for fintechs. We seek a Junior Support Engineer/Delivery Engineer to join our technical team. This hands-on role supports customers, investigates issues, and works with APIs, configs, and deployments.

You will triage tickets, assist onboarding, diagnose API or integration issues, coordinate with product/engineering, and contribute to docs. A blend of support, operations, and delivery awaits.

Qualifications

• Understanding APIs and HTTP and how integration-heavy software works.
• Comfort troubleshooting issues and communicating clearly with customers.
• Basic experience with data tools, logs, and monitoring dashboards.
• Familiarity with ticketing systems and incident management basics.
• Good written and spoken English for international teams (C1).
• 2+ years in technical support or related roles is a plus.

Responsibilities

• Be the first line of technical support for customers and partners.
• Handle incoming support tickets: triage, prioritise, solve or escalate.
• Assist customers during onboarding, setup, configuration, and expansion.
• Diagnose and troubleshoot API usage issues, banking integrations, and config problems.
• Coordinate with product and engineering teams to resolve complex cases.
• Contribute to support documentation and the knowledge base.
• Work on improving platform stability, reliability, and operational processes.

Skills

APIs

HTTP

Logs

Monitoring

Ticketing

Incident management

Datadog

Tools

Datadog

Grafana

Sentry

Job description

Veengu is building a next-generation light core banking platform for fintechs. We seek a Junior Support Engineer/Delivery Engineer to join our technical team. This hands-on role supports customers, investigates issues, and works with APIs, configs, and deployments.

You will triage tickets, assist onboarding, diagnose API or integration issues, coordinate with product/engineering, and contribute to docs. A blend of support, operations, and delivery awaits.