Jr. Systems Engineer – Dubai, UAE

Flip retail; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Flip retail in Dubai, UAE, is seeking a Jr. Systems Engineer to provide both technical and administrative support.

You will offer level-one IT assistance and act as a bridge between clients and higher-level teams to ensure timely resolutions. The role involves coordinating with colleagues on diverse tasks, reviewing and implementing new procedures to boost operational performance, generating reports, and maintaining thorough documentation.

Qualifications

• Bachelor's degree in computer science or related field.
• Minimum 1 year of experience in a comparable role.
• Experience in customer-facing in a B2B setting.
• Experience in network management or software development.
• Previous help desk support experience preferred.
• Fluent in English and Arabic (written and spoken).
• Self-motivated, organized, independent, and a team player.

Responsibilities

• Provide technical and administrative assistance for assigned tasks.
• Offer level-one technical support, acting as liaison between clients and higher-level support.
• Coordinate with team members on various support tasks.
• Review, develop and implement procedures to improve operational performance and meet business needs.
• Coordinate interaction with relevant staff.
• Develop and generate reports; send records through specified channels.
• Maintain accurate documentation and organize all support records.

Skills

Customer facing in a B2B setting

Network management

Software development

Help desk support

Team collaboration

English and Arabic bilingual

Education

Bachelor's Degree in Computer Science or related field

Tools

Help desk software

Job description

Jr. Systems Engineer – Dubai, UAE

Main Duties and Responsibilities

• Provide technological as well as administrative assistance for the tasks.
• Offer level-one technical assistance, works as a link between clients and next-level assistance.
• Coordinate between the team members to participate in to different assistance tasks.
• Review, develop and also implement new procedures and also plans to take full advantage of operating performances and also please business demands.
• Coordinate interaction with proper employees.
• Develop and generate reports as required. Send records on specified channels on a normal basis.
• Keep precise and prompt documentation in addition to arranging as well as preserving all support records.

Qualifications as well as Needs

• Bachelor's Degree in Computer Scientific Research, Computer Engineering or associated area.
• Minimum 1 year of experience in a comparable role.
• Ample effectiveness in Customer facing in a B2B setting.
• Experience in network management or software development.
• Previous Aid desk support and aid workdesk software program experience (liked).
• Trustworthy with capability to construct lengthy term relationships.
• Driven, well organized, independent, and enterprising as a person.
• Fluent in English as well as Arabic language, both written and spoken.
• Other languages are a benefit.
• An all-natural team player prepared to do what is required to aid generate results.
• Superb communication abilities.
• Self-motivated and also self-learner with ability to work separately to deliver results.

Job Kind: Full Time

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