IT Support - Enterprise Monitoring (6-Month Contract, Immediate Joiner)

GSSTech Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

GSSTech Group in Abu Dhabi seeks an IT Support professional to assist in installing, configuring and monitoring IT applications, systems and databases within a federal/government banking environment. Immediate joiner is required for a 6-month contract with renewal based on project needs.

The role entails daily system monitoring, backups, Level-1 support across teams, and incident documentation, with exposure to Windows/Linux/AIX platforms and virtualization concepts under a regulated UAE setting.

Qualifications

• Fluent Arabic speaker (written and spoken).
• Bachelor’s degree in Computer Science, IT, or Computer Engineering.
• 0–2 years’ experience in a similar Data Centre/IT Support role.
• Prior hands-on experience with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies).
• Available to join immediately (within 1 week).
• Contract is 6 months, renewable/extendable based on project need.

Responsibilities

• Monitor daily system health: hardware, server resources, uptime, backups, DR replication.
• Perform daily backup operations and verify data integrity; create recovery media.
• Provide Level-1 IT support across teams and entities; investigate and troubleshoot issues.
• Monitor performance and capacity of IT systems, applications, and datacenter components.
• Conduct core banking end-of-day activities and relevant reports.
• Respond to IT, datacenter, and DB alerts and hardware malfunctions; document incidents.

Skills

Arabic language

Education

Bachelor's degree in CS/IT/Computer Engineering

Job description

Location: Abu Dhabi

Contract Duration: 6 months (renewable/extendable based on project need)
Availability: Immediate joiners only

Job Purpose
Support the installation, configuration and monitoring of all IT applications, systems and databases within a federal/government banking environment.

Mandatory Requirements

• Fluent Arabic speaker (spoken and written)
• Available to join immediately (max 1 week)
• Prior hands-on experience working with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies)
• Bachelor’s degree in Computer Science, IT, or Computer Engineering
• 0–2 years’ experience in a similar Data Centre/IT Support role

Core Responsibilities

• Perform daily system monitoring — verify hardware, server resources, systems and key process integrity; review uptime; confirm completion of scheduled jobs (backups, DR replication)
• Perform daily backup operations — ensure file systems and data are backed up correctly, recovery media created, media recycled
• Provide Level-1 support across teams and entities — investigate and troubleshoot issues
• Monitor performance and capacity of IT systems, applications, and datacenter components
• Conduct core banking end-of-day activities and execute relevant reports
• Respond to IT, datacenter, and DB alerts and hardware malfunctions
• Track, document, and compile incident reports

Technical Competencies

• Server systems: Rack Mountable / Blade Servers / Converged Systems
• Storage: SAN / NAS / backup & archive
• OS: Windows, Linux, AIX
• Security equipment: biometric access, CCTV compliance
• Virtualization: VMware, Hyper-V, OpenShift
• Understanding of on-prem and cloud infrastructure architecture

Other Requirements

• Good written and verbal communication in English
• Ability to work flexible hours