IT Support Engineer

NMC Healthcare; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

NMC Healthcare in Abu Dhabi is seeking an IT Helpdesk Technician to provide endpoint support, manage desktops, printers, and peripherals, and troubleshoot issues for end users.

You will handle OS deployment, software updates, password resets, and incident resolution while maintaining asset records and following SLA.

This role supports VPN access, LAN/Wi-Fi connectivity, backups, and security compliance, contributing to smooth healthcare operations and strong stakeholder collaboration.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Perform OS installation, software deployment, upgrades, and patch management.
• Diagnose and resolve hardware and software issues for end users.
• Maintain inventory and asset records of IT equipment and accessories.
• Coordinate warranty claims and vendor support for faulty hardware.
• Provide first-level technical support for business applications and IT services.
• Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.
• Escalate unresolved technical issues to higher-level support teams when necessary.
• Ensure timely closure of support tickets in accordance with SLA requirements.
• Assist users with password resets, account access, and basic system configurations.
• Troubleshoot basic LAN/Wi-Fi connectivity issues.
• Support VPN access and remote user connectivity.
• Assist in troubleshooting network printers and shared resources.
• Perform routine system health checks, system patching and preventive maintenance.
• Support backup and recovery activities for user systems where applicable.
• Follow IT policies, procedures, and security standards.
• Maintain detailed technical documentation, knowledge articles, and operational manuals.
• Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.
• Support IT projects, system rollouts, office relocations, and technology upgrades as required.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Tools

Ticketing system

VPN

LAN/Wi-Fi

Backup tools

Job description

Job Description:

Endpoint Support & Management

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Perform operating system installation, software deployment, upgrades, and patch management.
• Diagnose and resolve hardware and software issues for end users.
• Maintain inventory and asset records of IT equipment and accessories.
• Coordinate warranty claims and vendor support for faulty hardware.

User Support & Helpdesk Operations

• Provide first-level technical support for business applications and IT services.
• Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.
• Escalate unresolved technical issues to higher-level support teams when necessary.
• Ensure timely closure of support tickets in accordance with SLA requirements.
• Assist users with password resets, account access, and basic system configurations.

Network & Connectivity Support

• Troubleshoot basic LAN/Wi-Fi connectivity issues.
• Support VPN access and remote user connectivity.
• Assist in troubleshooting network printers and shared resources.

System Maintenance & Security

• Perform routine system health checks, system patching and preventive maintenance.
• Support backup and recovery activities for user systems where applicable.
• Follow IT policies, procedures, and security standards.
• Maintain detailed technical documentation, knowledge articles, and operational manuals.

Documentation & Reporting

Customer Service & Collaboration

• Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.

Support IT projects, system rollouts, office relocations, and technology upgrades as required.

Requirements: