IT Support

Greenfield International School, Dubai; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Taaleem’s IT team seeks an experienced school IT support technician in Dubai to resolve hardware and software issues, manage end-user queries, and support classroom tech integration. The role focuses on desktop support, iOS device management, and equipment upkeep across facilities.

The ideal candidate has 2+ years in educational IT, strong communication, and calm, organized service delivery. Applicants should be adept at coordinating with teachers and staff for smooth day-to-day operations.

Qualifications

• Bachelor's degree in Information Technology or equivalent.
• Minimum 2 years of related IT support experience in an educational environment.
• Ability to communicate effectively with staff and students.
• Experience with school IT equipment and facilities is preferred.

Responsibilities

• Manage end-user IT support requests and service desk tickets.
• Provide desktop support and resolve hardware/software issues.
• Manage iOS devices and associated servers.
• Oversee IT equipment and facility IT infrastructure.
• Assist with setup for assemblies, presentations, and training.
• Maintain stock and procurement readiness.

Skills

Communication

Interpersonal skills

Calm under pressure

Organizational skills

Education

Bachelor's degree in Information Technology or equivalent

Tools

iOS Devices management

Printer management

Hardware repair

Software installation

Job description

Job Description:

Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.

Key Responsibilities:

• Manage the needs of the end user against those of any service providers
• Ability to deal with hardware issues and software installation
• Managing help desk requests
• Confidently with Teacher and Staff Tech support
• Managing iOS Devices and iOS Server
• Giving desktop support/ trouble shooting to all members of the school community.
• Managing IT Equipment including laptop trollies, CT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
• Printer management including the re-ordering of consumables
• Undertake computer rebuilds when appropriate
• Set up and removal of IT equipment (Assemblies, presentations, training etc.)
• Other duties as reasonably expected

Who Are We Looking For

Qualifications

• Bachelors degree in Information Technology or equivalent degree

Experience

• A minimum of 2 years working in a similar field

Competencies:

• Knowledge and understanding of all IT issues in school.
• Regular updates should be part of the day-to-day role and being aware of them is essential.
• The ability to communicate with all staff is important especially when dealing with technical issues that may affect the day-to-day practice.
• An ability to assess the school hardware and keep stock in as good a working condition as possible so that the SLT can plan for replacement is essential.

Attributes

• Outstanding Communication and organization skills
• Good interpersonal skills
• Calm and diplomatic
• Ability to think about ways to improve communication for support

Requirements: