IT Project Manager - Airline Operation (Flight and Crew) domain

HTC Global Services; Abu Dhabi; On-site; AED 280,000 - 400,000; Full time

Job summary

HTC Global Services is currently hiring a Technical IT Project Manager specializing in Flight Operations and Crew Management for an on-site, 1-year extendable contract in Abu Dhabi, UAE.

The role focuses on leading cross-functional teams to design, build, test, and deploy IT applications and infrastructure changes to keep airline operations safe and efficient, using RTL release pathways and ITIL-aligned governance.

Qualifications

• Minimum of 5+ years of Project Management experience specifically within an Airline or Aviation IT environment.
• Deep functional understanding of Flight Operations systems or Crew Management solutions.
• Familiarity with aviation operational realities such as crew duty limitations and real-time operational disruptions.
• Readiness to learn about new functional domains.

Responsibilities

• End-to-End execution of IT projects within Flight Operations and Crew Operations.
• Translate business needs into technical requirements and roadmap alignment.
• Ensure governance, security, and regulatory standards are met through RTL processes.

Skills

Airline IT domain knowledge

Stakeholder management

RTL governance

Cloud/NIST security

CI/CD pipelines

Jira

Confluence

MS Project

ServiceNow

SmartSheet

Tools

Jira

Confluence

MS Project

ServiceNow

SmartSheet

Job description

Exciting Opportunity Alert! HTC Global Services is hiring a IT Project Manager - Airline Operation (Flight and Crew) domain expert for an 1-year extendable contract in Abu Dhabi, UAE (Onsite).

HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Job Summary

We are seeking a highly skilled and delivery-focused Technical IT Project Manager specializing in the Flight Operations and Crew Management domains. In this role, you will be responsible for leading cross-functional teams to design, build, test, and deploy critical IT applications and infrastructure changes that keep our airline running safely and efficiently.

The ideal candidate bridges the gap between complex airline operations and technical IT execution. You will navigate rigorous governance frameworks, manage diverse senior stakeholders (from pilots to software architects), and flawlessly execute software releases through the Route to LIVE (RTL) pipeline.

Key Responsibilities

1. Project Delivery & Lifecycle Management

• End-to-End Execution: Own the planning, execution, monitoring, and closing of IT projects within Flight Operations (e.g., flight planning, weight & balance, fuel optimization) and Crew Operations (e.g., pairing, rostering, tracking, fatigue management).
• Technical Roadmap Alignment: Translate operational business needs into technical requirements, working closely with enterprise architects, developers, and third-party vendors.
• Scope & Risk Control: Proactively manage project scope, identify technical dependencies, mitigate operational risks, and resolve blockers to ensure on-time, on-budget delivery without disrupting daily airline operations.

2. Governance & Route to LIVE (RTL) Execution

• Release Governance: Ensure all IT modifications strictly adhere to internal corporate and IT governance, cybersecurity policies, and aviation regulatory standards (e.g., FAA, EASA, GCAA).
• Environment & Release Pathing: Oversee the progression of code through standard environments (UAT, Pre-Production) up to Production, ensuring automated testing, rollback plans, and smoke tests are verified.
• Change Management (CAB): Author comprehensive change records and present upcoming deployments at Change Advisory Board (CAB) meetings, defending the technical readiness and risk mitigation strategies of your projects.

3. Stakeholder Management & Communication

• Bridging Two Worlds: Act as the primary liaison between highly specialized technical teams (DevOps, Data Engineers, Network Security) and operational business units (Flight Operations, Crew Scheduling, Fleet).
• Steering Committees: Prepare and present regular, high-impact status reports, budget updates, and risk matrices to management and steering committees.

Required Skills and Qualifications

Domain Expertise:

• Minimum of 5+ years of Project Management experience specifically within an Airline or Aviation IT environment.
• Deep functional understanding of Flight Operations systems (e.g., AIRCOM, Lido, Jeppesen) or Crew Management solutions (e.g., AIMS, Jeppesen Crew Management).
• Familiarity with aviation operational realities, such as crew duty limitations (FTL regulations) and real-time operational control disruptions.
• Readiness to learn about new functional domains

IT Technical Know-How:

• Solid understanding of modern IT architectures, including cloud infrastructure (AWS/Azure), microservices, API integrations, and data pipelines.
• Familiarity with CI/CD deployment pipelines, automated testing tools, and database environments (SQL/NoSQL).
• Experience implementing strict cybersecurity protocols and data privacy guidelines.

Governance & Process:

• Proven track record navigating formalized Route to LIVE (RTL) deployment pathways and environment management.
• Expertise in working with IT Service Management (ITSM) frameworks like ITIL for change, incident, and release management.
• Proficiency with project management and development collaboration tools (e.g., Jira, Confluence, MS Project, ServiceNow, SmartSheet).

Leadership & Interpersonal:

• Exceptional stakeholder management and negotiation skills, with the ability to build consensus among diverse, opinionated teams.
• Strong crisis management skills; calm under pressure when technical issues threaten operational timelines.
• Certifications such as PMP, PRINCE2, Agile/Scrum (CSM, PMI-ACP), or SAFe are highly desirable.

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