IT Helpdesk Engineer: Fast-Track Tech Support & Training

Taqeef; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Taqeef in the United Arab Emirates is seeking an IT Helpdesk Professional to provide technical support to end-users for computer systems, hardware and software. You will diagnose issues, guide users through solutions and maintain accurate helpdesk records.

You will collaborate with the IT Infrastructure team on deployments, training, and process improvements, using your English communication skills and a valid UAE driving license to ensure timely, high-quality service across the organization.

Qualifications

• BSc degree in Computer science or equivalent.
• 2+ years of experience in providing IT Helpdesk support services.
• Hands-on experience in troubleshooting hardware, software, and network issues.
• Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems.
• Strong communications and problem-solving skills.
• Fluent English, Arabic is an added advantage.
• Proficient MS Office skills.
• Valid UAE driving license

Responsibilities

• Provide technical support to employee's queries and issues related to computer systems, software, and hardware.
• Walk end-users through the problem-solving process.
• Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.
• Keep IT Helpdesk system records up to date.
• Train computer users when and as required.
• Install, modify, and repair computer hardware and software, as well as computer peripherals.
• Clean up and recycle computers.
• Run diagnostic programs to resolve problems.
• Maintain asset information for end-user IT equipment.
• Provide general administration support to the IT function.
• Provide high quality of customer service.

Skills

Communication skills

Problem-solving

English fluency

Education

BSc in Computer science or equivalent

Tools

Active Directory

Networking

Virtualization

Servers

Job description

Taqeef in the United Arab Emirates is seeking an IT Helpdesk Professional to provide technical support to end-users for computer systems, hardware and software. You will diagnose issues, guide users through solutions and maintain accurate helpdesk records.

You will collaborate with the IT Infrastructure team on deployments, training, and process improvements, using your English communication skills and a valid UAE driving license to ensure timely, high-quality service across the organization.