IT Coordinator

Vopak; Fujairah; On-site; AED 268,000 - 469,000; Full time

Job summary

VHFL in Fujairah, United Arab Emirates, is seeking an IT Infrastructure Lead to direct the operational management and expansion of its IT infrastructure and cloud systems. The role coordinates with Finance for budgeting, negotiates SLAs/AMCs with vendors, and maintains high network uptime using SD-WAN and redundant connections.

The position requires a Bachelor’s in IT with 3+ years of experience, an IT certification is preferred, and strong English communication is essential for cross-border

Qualifications

• Bachelor’s in IT engineering with 3+ years of relevant experience.
• IT certification preferred.
• Proficient with spreadsheets and word processing.
• English language skills required.

Responsibilities

• Lead operational management and expansion of IT infrastructure and cloud systems.
• Prepare annual IT infrastructure budget with Finance.
• Negotiate SLAs and AMCs with vendors and service providers.
• Ensure high network uptime with SD-WAN and redundant ISPs.
• Test failover, off-site recovery, and cloud backups.
• Coordinate server, network device, firewall upgrades per global standards.
• Maintain 24/7 system stability and IT helpdesk support.
• Ensure data security, governance, and regulatory compliance.

Skills

IT infrastructure

Cloud-based systems

Networking

Cybersecurity awareness

IT governance & compliance

English communication

Education

Bachelor's degree in IT engineering or related field

Tools

SD-WAN

Firewall management

ITSM concepts

Job description

Key Responsibilities

• Infrastructure Strategy & Budget Management
• Lead, direct, and execute the operational management and future expansion of VHFL's IT infrastructure and cloud-based systems.
• Prepare the annual IT infrastructure budget in coordination with the Finance department.
• Manage negotiations, contracts, Service Level Agreements (SLAs), and Annual Maintenance Contracts (AMCs) with vendors, contractors, and service providers.
• Network Availability & Disaster Recovery
• Maintain high network uptime across terminal operations using redundant ISP connections, robust SD-WAN architectures, and continuous monitoring tools.
• Design, document, and regularly test high-availability failover mechanisms, off-site recovery procedures, and cloud backup systems for critical business applications.
• Global IT Alignment & Infrastructure Operations
• Manage overall IT infrastructure administration at the terminal, serving as the primary liaison with Vopak Global IT and Division IT teams.
• Coordinate the installation, configuration, and upgrading of servers, network devices, firewalls, and shared software in alignment with global IT standards.
• Ensure seamless, secure system connectivity and business continuity for both local environments and remote/cloud-based workflows.
• Systems Maintenance & Technical Support
• Maintain 24/7 stability, performance, and uptime across all physical/virtual servers, hardware, and core software systems.
• Oversee IT helpdesk operations to provide fast technical support and troubleshooting for end-users.
• Conduct cybersecurity awareness training and guidance for employees.
• Data Security, Compliance & Governance
• Enforce access controls, cybersecurity protocols, and data protection strategies in compliance with local regulations and corporate policies.
• Oversee IT governance, risk management frameworks, and system audit readiness across all business units.

• Infrastructure Strategy & Budget Management
• Lead, direct, and execute the operational management and future expansion of VHFL's IT infrastructure and cloud-based systems.
• Prepare the annual IT infrastructure budget in coordination with the Finance department.
• Manage negotiations, contracts, Service Level Agreements (SLAs), and Annual Maintenance Contracts (AMCs) with vendors, contractors, and service providers.
• Network Availability & Disaster Recovery
• Maintain high network uptime across terminal operations using redundant ISP connections, robust SD-WAN architectures, and continuous monitoring tools.
• Design, document, and regularly test high-availability failover mechanisms, off-site recovery procedures, and cloud backup systems for critical business applications.
• Global IT Alignment & Infrastructure Operations
• Manage overall IT infrastructure administration at the terminal, serving as the primary liaison with Vopak Global IT and Division IT teams.
• Coordinate the installation, configuration, and upgrading of servers, network devices, firewalls, and shared software in alignment with global IT standards.
• Ensure seamless, secure system connectivity and business continuity for both local environments and remote/cloud-based workflows.
• Systems Maintenance & Technical Support
• Maintain 24/7 stability, performance, and uptime across all physical/virtual servers, hardware, and core software systems.
• Oversee IT helpdesk operations to provide fast technical support and troubleshooting for end-users.
• Conduct cybersecurity awareness training and guidance for employees.
• Data Security, Compliance & Governance
• Enforce access controls, cybersecurity protocols, and data protection strategies in compliance with local regulations and corporate policies.
• Oversee IT governance, risk management frameworks, and system audit readiness across all business units.

Knowledge And Skills

Bachelor’s in engineering in IT with minimum three years of experience or IT degree with minimum five years of experience in similar field

IT Certification preferred

Good knowledge of computer programs such as spread sheets and word.

Awareness of customer needs.

Sound oral and written knowledge of English.

Must be a team player.