IT & AV Support Engineer

Uowdubai; Dubai; On-site; AED 50,000 - 70,000; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive medical insurance

Annual leave of 25 working days

End-of-service gratuity

Job summary

The University of Wollongong in Dubai (UOWD) is seeking an IT & AV Support Engineer. This critical role involves delivering high-quality support across campus, ensuring seamless technology for teaching and events. Candidates should have a Bachelor's degree or relevant experience and possess strong technical skills in IT infrastructure and AV systems. Competitive tax-free salary and benefits such as medical insurance and annual leave are provided.

Qualifications

• Bachelor’s degree in a relevant field or 2–3 years of relevant experience.
• Experience supporting IT infrastructure and networking environments.
• Familiarity with AV systems and platforms.

Responsibilities

• Provide responsive IT and AV support to faculty, staff, and students.
• Troubleshoot hardware, software, networking, and AV issues.
• Ensure classrooms and lecture halls are technology-ready.

Skills

Technical Proficiency

Customer Service Orientation

Problem Solving & Critical Thinking

Communication

Collaboration

Adaptability & Flexibility

Attention to Detail

Time Management

Education

Bachelor's degree in computer science, software engineering, or a related field

2–3 years experience in IT and AV support

Tools

Crestron

Extron

Video conferencing tools

Job description

Information Technology and Telecommunication Services

Contract Type: Limited Contract Full Time

Location: Dubai

About the Role

The University of Wollongong in Dubai (UOWD) is seeking a proactive and service‑oriented IT & AV Support Engineer to deliver reliable, high‑quality IT and audio‑visual support across our campus.

This role is critical to ensuring seamless teaching, learning, and event delivery by supporting classroom technology, campus AV systems, and end‑users in a dynamic higher education environment.

Key Responsibilities

• Provide responsive first‑ and second‑line IT and AV support to faculty, staff, and students, ensuring timely issue resolution and high user satisfaction.
• Troubleshoot hardware, software, networking, and AV system issues, applying strong diagnostic and problem‑solving skills.
• Ensure classrooms, lecture halls, and shared spaces are fully operational and technology‑ready.
• Set up, configure, and support AV systems for teaching sessions, events, workshops, and university functions.
• Maintain and support AV technologies including projectors, microphones, video conferencing systems, and AV control platforms.
• Perform preventative maintenance, system testing, and software updates to ensure stability, security, and uptime.
• Identify recurring issues through documentation and trend analysis, contributing to continuous service improvement.
• Provide clear guidance and training to staff and faculty on effective use of IT and AV systems.
• Communicate technical information in a clear, professional, and user‑friendly manner to non‑technical audiences.
• Work closely with IT colleagues, campus stakeholders, and external vendors to ensure consistent service delivery.
• Manage IT and AV inventory, licences, and vendor coordination within approved policies and budgets.
• Maintain accurate documentation and provide reports to support informed decision‑making.

Qualifications & Experience

• Bachelor’s degree in computer science, software engineering, or a related field.
• OR 2–3 years’ relevant experience in IT and AV support, preferably in a large‑scale or campus‑based environment.
• Experience supporting IT infrastructure, hardware, and networking environments.
• Familiarity with AV systems and platforms such as Crestron, Extron, or similar.
• Knowledge of video conferencing, video production, or editing tools.
• Understanding of wired and wireless networking protocols, email systems, and basic IT security principles.

Competencies for Success

• Technical Proficiency: Demonstrates hands‑on expertise in IT infrastructure, AV systems, and end‑user support within a live campus environment.
• Customer Service Orientation: Prioritises user experience, providing courteous, timely, and effective support to diverse stakeholders.
• Problem Solving & Critical Thinking: Diagnoses complex technical issues efficiently, balancing immediate fixes with sustainable solutions.
• Communication: Explains technical concepts clearly and confidently to non‑technical users, both verbally and in writing.
• Collaboration: Works effectively within the IT team and across departments to deliver consistent technology services.
• Adaptability & Flexibility: Responds positively to changing priorities, unexpected technical challenges, and extended support hours.
• Attention to Detail: Ensures accuracy in system configuration, inventory management, and technical documentation.
• Time Management: Effectively prioritises multiple requests while meeting service targets and deadlines.
• Campus‑based role with frequent interaction with students, faculty, staff, and vendors.
• Flexibility required, including occasional evening or weekend work to support events and workshops.
• Working hours may be rostered between 8:00 am and 8:00 pm, Monday to Sunday.

Compensation and Benefits

• Competitive tax‑free salary, commensurate with qualifications and experience.
• Comprehensive medical insurance for the employee (and eligible dependents, subject to policy).
• Annual leave entitlement of 25 working days.
• Public holidays as per the UAE calendar.
• End‑of‑service gratuity, in accordance with UAE Labour Law.
• Access to a stable, well‑governed working environment within a reputable international university.
• Opportunities to contribute to institutional improvement, automation initiatives, and professional development.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.