Library Assistant

Uowdubai; Dubai; On-site; AED 7,000 - 11,000; Full time

Benefits offered by this job

Comprehensive medical insurance for self and eligible dependents

Tuition discounts for staff and eligible dependents

25 working days' annual leave and public holidays

Professional development and learning opportunities

Job summary

A globally recognized university in Dubai is seeking a Library Assistant to enhance the student experience by providing support in library services and operations. Responsibilities include assisting users with accessing digital collections, maintaining the library's physical and digital collections, and delivering excellent customer service. Ideal candidates will have a Bachelor’s Degree in Library/Information Science and notable organizational and communication skills. Join a diverse team committed to academic excellence and community engagement.

Qualifications

• Ability to handle multiple tasks simultaneously under pressure.
• Must possess a positive attitude and enthusiasm for helping people.
• Flexibility regarding working hours is preferred.
• Organizational skills and ability to prioritize.
• Excellent written and oral communication skills.
• Problem-solving skills and customer relations skills.
• Previous University library experience (preferred).
• Flexible with working hours.
• Strong work ethic and confidentiality of user records.
• Ability to work independently and willingness to learn new tasks.
• Positive attitude, enthusiasm and helping people.

Responsibilities

• Deliver frontline circulation services and ensure user satisfaction.
• Assist users in accessing online library catalogs and resources.
• Manage and maintain group study spaces during operational hours.
• Resolve overdue items, fines and missing materials.
• Assist users with physical and digital collections including e-resources.
• Provide basic reference services and connect to research librarians.
• Support library systems integration in workflows.
• Answer desk calls and direct inquiries to staff as needed.
• Supervise group study spaces and manage study room tech during hours.
• Contribute to library marketing and social media presence.
• Perform opening/closing duties and shift coverage.
• Collaborate on improving services and accessibility.

Skills

Customer relations skills

Problem-solving skills

Organizational skills

Excellent communication skills

Organizational skills

Initiative

Teamwork

Learning agility

Positive attitude

Confidentiality awareness

Education

Bachelor’s Degree in Library/Information Science

University library experience (preferred)

Tools

Excel

SharePoint

Job description

Established in 1951 and ranked in the top 1% of universities worldwide*, Australia’s University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.

University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), as well as being recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.

The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%** of fresh graduates are employed within six months of graduation.

Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students.

*QS World University Rankings 2023
**Data from the Graduate Destination Survey 2017 to 2020

About the Department:

Thelibraryhas several spaces for collaborating and facilitating blended learning whilst still offering quiet and traditional services. The library’s rich academic resources are dedicated to assistUoWD students, alumni and staff through its ever evolving and ever-growing collection of print and electronic resources, including electronic journals, links to subject-based resources, standards and statistical information. It also aims to support University research alongside teaching and learning. Students can also borrow laptops for their studies and assignments.

About the Role:

Position Objective: The Library Assistant supports the Library and Learning Services in delivering seamless, student-centered access to resources and services. The role focuses on circulation operations, user support, and the maintenance of both physical and digital collections. By fostering courteous, responsive, and efficient service, the Library Assistant enhances the overall library experience, supports academic success, and contributes to ongoing service and system improvement projects

Deliver frontline circulation services, ensuring smooth operations and user satisfaction.

Use and assist in the automated integrated library system to check out, check-in, and renew the lending of library materials.

Assists students and staff in accessing the online library catalog, course reserves, and databases.

Resolve account issues such as overdue items, fines, and missing/lost materials.

Assist users in navigating both physical and digital collections, including e-resources, open educational resources, and institutional repositories.

Provide basic reference services and facilitate access to specialized support from research librarians.

Support the integration of digital tools, Library management systems, and research management platforms into students' and faculty workflows.

Answers circulation desk and telephone as necessary and gives basic information or directs the question to appropriate staff.

Assist in using Library facilities, technology and services

Manage group study spaces, ensuring they are equipped with the necessary technology to support collaborative learning.

Maintain and supervise group study rooms during operational hours.

Support

Report internet and technical issues to the Technical Support team

Performs opening and closing procedures including turning on/off the equipment and facilities when working the evening and weekend shift.

Contribute to the library’s social media presence, promoting events, resources, and services.

Collaborate on library marketing efforts to increase engagement with new services and resources

Performs other duties as requested by the Manager, Library and Learning Services

Qualifications and Skills

Completion of Bachelor’s Degree in Library/Information Science

Ability to use initiative, work well under pressure, and handle multiple tasks simultaneously

Computer proficiency including Excel, SharePoint, etc.

Organizational skills and ability to prioritize

Excellent written and oral communication skills

Problem-solving skills and customer relations skills

Preferred

Previous University library experience

Flexibility regarding working hours

Must have a strong work ethic and adhere to the confidentiality of user records.

Ability to work independently on assigned tasks and willingness to learn new tasks.

Must possess a positive attitude, enthusiasm, and desire for helping people.

Why Join UOWD?

Be part of a globally recognised Australian university with a strong academic reputation.

Work in a diverse, international environment in one of the world’s leading education and innovation hubs.

Contribute to shaping the future of library and learning services in a digitally evolving institution.

Employee Benefits:

Comprehensive medical insurance for self and eligible dependents

Tuition discounts for staff and eligible dependents

25 working days' annual leave and public holidays

End-of-service benefits and gratuity in line with UAE Labor Law and institutional policy

Professional development and learning opportunities

Supportive and inclusive work environment

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.