IT application operation specialis

branding bag studio; United Arab Emirates; Remote; AED 67,000 - 112,000; Part time

Job summary

branding bag studio in the United Arab Emirates is seeking an IT Application Operation Specialist. This part-time, remote role supports and maintains the studio's core applications, monitors performance, and handles user requests across design, production, and order management.

You will document procedures, coordinate with vendors, and propose improvements to boost system reliability and user experience. The ideal candidate has practical IT operations or help desk experience and strong

Qualifications

• Strong analytical skills to interpret data and resolve issues.
• Experience with application and technical support for business-critical tools.
• Knowledge of IT fundamentals including software, networks, and basic security.
• Ability to map and improve business processes to fit IT applications.
• Past IT operations, help desk, or application support experience.
• Comfort working remotely and communicating with non-technical teams.

Responsibilities

• Monitor application performance and respond to incidents.
• Provide user support and troubleshoot software and system issues.
• Document procedures and coordinate with vendors or service providers.
• Collaborate with stakeholders to optimize processes and IT usage.
• Identify improvements to enhance reliability and user experience.

Skills

Analytical skills

Application support

IT fundamentals

Business processes

IT operations

Remote work

Education

Information Technology or Computer Science degree

Job description

Role Description The IT Application Operation Specialist is a part-time, remote role responsible for supporting and maintaining the studio's core applications and technology tools. This role involves monitoring application performance, handling user support requests, and resolving technical issues related to software and system usage. The specialist will collaborate with business stakeholders to understand operational needs, optimize processes, and ensure that IT systems effectively support day-to-day design, production, and order management activities. The role also includes documenting procedures, coordinating with external vendors or service providers when needed, and proactively identifying improvements to enhance system reliability and user experience.

Qualifications

• Strong Analytical Skills to interpret data, identify issues, and propose practical solutions.
• Experience with Application Support and Technical Support for business-critical tools and systems.
• Knowledge of Information Technology fundamentals, including software, networks, and basic security practices.
• Ability to understand and improve Business Processes, aligning IT applications with operational workflows.
• Relevant experience in IT operations, help desk, or application support roles.
• Comfort working remotely, managing priorities independently, and communicating clearly with non-technical team members.
• Associate or bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required.
• Experience with small business environments or e-commerce platforms is an advantage.