IT Administrator

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking aDesktop Support Technician to assist local users and support the Operations team with IT tasks. You will handle service requests, deploy PCs, and communicate changes to users, while expanding your technical knowledge through ongoing training.

The role emphasizes strong English communication, attention to detail, and the ability to explain technical information to non-technical users. An ITIL foundation and related certifications are preferred.

Qualifications

• Bachelor’s degree in IT or related field and ITIL v3 Foundation are required.
• ITIL Intermediate and MCDST certifications preferred.

Responsibilities

• Redirect or escalate local requests to the Service Desk.
• Provide local IT support for hardware, software and peripherals.
• Deploy PCs and peripherals to users as directed by the Service Desk.
• Notify users of outages and changes.
• Maintain knowledge of IT topics and pursue development.

Skills

Attention to detail

Communication skills

Problem solving

Explain tech to non-tech

Education

Bachelor’s degree in related IT field

ITIL v3 Foundation

ITIL Foundation

Tools

MCDST

ITIL Intermediate

Job description

JOB PURPOSE:

Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

KEY ACCOUNTABILITIES:

Service Request Management:

Redirect or escalation of local support requests to the Service Desk. Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals. Keep users informed of case progress and close resolved incidents. Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management:

Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication:

Notify users of impending changes and agreed outages.

Training and Development:

Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge. Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF COMMUNICATION:

Internal: Local IT Users, IT Operations Manager, Operations Team External: Local Suppliers/ Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

Bachelor’s degree in a related field ITIL v3 Foundation

Preferred Qualifications:

Microsoft Certified Desktop Support Technician (MCDST) Service Desk certification ITIL Intermediate

Preferred Experience:

2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

• Keen attention to detail
• Excellent spoken and written communication skills with fluency in English
• Strong problem-solving skills
• The ability to communicate technical information to a non-technical audience