Integration Engineer

cander; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Job summary

cander, an AI technology consultancy, seeks an Integration Engineer to connect AI agents with CRM, ticketing, contact-centre, messaging, and voice platforms in an onsite Abu Dhabi setting. You will build reliable integrations that ensure customer interactions and histories flow across channels.

The role requires 4+ years of software engineering experience and hands-on CRM expertise with Salesforce, Dynamics 365, ServiceNow, or Zoho. English is mandatory; Arabic and cloud experience are a plus.

Qualifications

• 4+ years of software/platform engineering experience
• Hands-on experience with Salesforce, Dynamics 365, ServiceNow, Zoho or similar CRM
• Strong REST APIs, webhooks, authentication and event-driven integrations
• Production experience with Python or TypeScript
• Experience working in enterprise/client environments
• English required
• Nice to have: Genesys/Avaya/Amazon Connect, WhatsApp Business, speech services, Azure/AWS and Arabic.

Responsibilities

• Connect AI agents with the systems businesses rely on, including CRM, ticketing, contact-centre, messaging and voice platforms.
• Build reliable integrations that ensure customer interactions, tickets and conversation history move seamlessly across channels.
• Collaborate with enterprise clients to implement scalable integration solutions in UAE and beyond.

Skills

CRM integrations

REST APIs

Python

TypeScript

Enterprise environments

English

Tools

Salesforce

Dynamics 365

ServiceNow

Zoho

Job description

Integration Engineer – CRM & Channels

Abu Dhabi, UAE | Onsite

6-Month Contract | Possible 6-Month Extension

Immediate availability or max. 2 weeks notice

We are looking for an Integration Engineer to join an AI technology consultancy delivering enterprise AI solutions for clients across banking, energy, healthcare and government.

In this role, you will connect AI agents with the systems businesses rely on, including CRM, ticketing, contact-centre, messaging and voice platforms. You will be responsible for building reliable integrations that ensure customer interactions, tickets and conversation history move seamlessly across channels.

Requirements

• 4+ years of software/platform engineering experience
• Hands-on experience with Salesforce, Dynamics 365, ServiceNow, Zoho or similar CRM
• Strong REST APIs, webhooks, authentication and event-driven integrations
• Production experience with Python or TypeScript
• Experience working in enterprise/client environments
• English required
• Nice to have: Genesys/Avaya/Amazon Connect, WhatsApp Business, speech services, Azure/AWS and Arabic.