Insurance Specialist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai seeks a detail-oriented insurance policy administrator to oversee end-to-end processing in the Medical/Employee Benefits Department. You will handle quotations, issuance, endorsements, renewals, and client communications to ensure accurate policy lifecycles.

Key focus areas include timely renewals, regulatory compliance, and high-quality customer service. The role requires strong liaison with clients and internal teams to optimise policy performance and

Qualifications

• Detail-oriented, strong numerical skills.
• Excellent communication and customer service abilities.
• Understanding of policy terms and regulatory requirements.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Policy Administration: Manage end-to-end processing of general insurance policies, including quotations, issuance of policies, endorsements, and renewals.
• Renewal Management: Track and follow up on renewals to ensure timely completion and high client retention.
• Compliance & Coverage Review: Review policy terms and conditions to ensure adequate coverage and regulatory compliance.
• Client Liaison: Communicate with clients to confirm renewal instructions, update risk changes, and process renewals efficiently.
• Sales and Marketing Support: Assist sales in promoting non-motor products and identify cross-selling opportunities.
• Reporting and Documentation: Prepare regular reports on policy performance and maintain audit-ready documentation.
• New Business Handling: Support acquisition and processing of new business policies as required.

Skills

Detail-oriented

Proactive

Customer service

Communication

Regulatory compliance

Job description

We are seeking a detail-oriented and proactive professionals to manage end-to-end processing of insurance policies in the Medical/Employee Benefits Department.

The ideal candidate will ensure seamless policy administration, timely renewals, and compliance with regulatory standards while delivering exceptional customer service.

Key Responsibilities

• Policy Administration: Manage end-to-end processing of general insurance policies, including quotations, issuance of policies, endorsements, and renewals.
• Renewal Management: Track and follow up on renewals to ensure timely completion and maintain high client retention rates.
• Compliance & Coverage Review: Review policy terms and conditions to ensure adequate coverage and adherence to company and regulatory requirements.
• Client Liaison: Communicate with clients to confirm renewal instructions, update changes in risk, and process renewals efficiently.
• Sales and Marketing Support: Assist the sales team in promoting non-motor insurance products to clients. Provide technical knowledge to help with close renewals on insurance products. Identify opportunities for cross-selling and up-selling other insurance products based on client needs.
• Reporting and Documentation: Prepare regular reports on policy performance and client portfolios. Maintain proper documentation for audits and regulatory reviews.
• New Business Handling: Support acquisition and processing of new business policies as required.

This role requires both technical knowledge and interpersonal skills, ensuring clients receive appropriate insurance products while managing the entire policy lifecycle.