Installed Base Services Engineer

Schneider Electric; Mussafah Port; On-site; AED 360,000 - 600,000; Full time

Job summary

Schneider Electric is seeking an experienced Service Engineer-GIS in Abu Dhabi to lead installation, commissioning, and maintenance of GIS and related MV/LV equipment. You will act as a technical expert, support site operations, and deliver customer-focused service across projects and retrofit initiatives.

The role requires extensive field experience, strong protection system knowledge, and the ability to work on customer sites, including offshore environments.

Qualifications

• Bachelor's degree in Electrical and Electronics Engineering.
• 8+ years hands-on experience in GIS installation, commissioning, maintenance, troubleshooting.
• Strong knowledge of MV/LV equipment and protection relays.
• Excellent communication and customer-facing skills.
• Willingness to work on customer sites, including onshore and offshore environments.

Responsibilities

• Act as an L2 Technical Expert within Schneider Electric product community.
• Perform installation, testing, commissioning, troubleshooting, and maintenance of MV/LV products.
• Support GIS solutions including GHA, WS, GMA installations and commissioning.
• Interface with customers to clarify technical requirements and resolve issues; lead site investigations and root cause analysis.
• Provide product training and operational guidance to customers.

Skills

GIS installation

MV/LV expertise

Protection relays

Customer-facing

Site operations

Electrical Eng

Education

Bachelor's Degree in Electrical and Electronics Engineering

Tools

GHA

WS

GMA

MCset

PIX

RMU

Flusarc

Okken

Blokset

Masterpact NT/NW

MiCOM

SEPAM

VIP

Micrologic

Job description

We are seeking a highly experienced and customer-focused Service Engineer-Gas Insulated Switchgear (GIS) to join our Services team in Abu Dhabi. The ideal candidate will be an energetic and enthusiastic professional with strong technical expertise in Medium Voltage (MV) and Low Voltage (LV) systems, particularly Gas Insulated Switchgear (GIS), and the ability to independently manage customer interactions and site operations.

This role requires extensive field experience in installation, commissioning, maintenance, troubleshooting, retrofit, and testing activities across a wide range of Schneider Electric MV and LV products.

Key Responsibilities:

Technical Expertise

• Act as an L2 Technical Expert within the Schneider Electric product community.
• Serve as an MV/LV specialist with strong protection system knowledge and GIS expertise.
• Perform installation, testing, commissioning, troubleshooting, erection, and maintenance of Schneider Electric MV products and equipment.
• Execute installation and commissioning activities for GIS solutions including:
• • GHA
  • WS
  • GMA
• Support MV switchgear platforms including:
• • MCset
  • PIX
  • RMU
  • Flusarc
• Support LV switchboards, panels, and protection systems.

Maintenance & Retrofit Activities

• Perform LV troubleshooting, retrofits, mechanical modifications, and busbar alterations.
• Conduct maintenance, repairs, and upgrades of installed equipment.
• Support spare parts, retrofit solutions, extension panel projects, and contract execution activities.

Protection & Control Systems

• Program, test, and troubleshoot protection relays, including:
• • SEPAM
  • MiCOM
  • VIP
• Knowledge of protection relays from other manufacturers will be considered an asset.
• Test and commission MV/LV protection systems and associated equipment.

Customer Management

• Interface directly with customers to clarify technical requirements and resolve complex technical issues.
• Lead site investigations and root-cause analysis activities.
• Prepare detailed technical reports, service documentation, and customer recommendations.
• Deliver product training and operational guidance to customers on Schneider Electric MV/LV equipment.

Workshop & Inventory Support

• Support workshop operations and ensure testing equipment and material stocks are maintained in good working condition.
• Assist planners and project teams in the successful execution of maintenance, retrofit, and extension projects

Key Qualifications

• Bachelor's Degree in Electrical and Electronics Engineering.
• Minimum 8 years of hands-on experience in:
  • GIS installation and commissioning
  • Mechanical retrofit activities
  • Busbar modification and bending
  • Testing, maintenance, and troubleshooting of MV and LV equipment
• Strong communication, customer-facing, and stakeholder management skills.
• Flexible to work on customer sites, including extended hours when required.
• Willingness and medical fitness to work in both onshore and offshore environments.
• Strong digital proficiency and commitment to achieving Schneider Electric KPIs and service excellence standards.
• Arabic language skills are an advantage.

Preferred Certifications & Knowledge

• Certification on Schneider Electric LV switchgear platforms such as:
  • Okken
  • Blokset
• Strong knowledge of:
  • Masterpact NT/NW circuit breakers
  • Compact circuit breakers
  • Micrologic trip units
• Proven understanding of MV/LV system operation, commissioning, and maintenance best practices.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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150 000+ employees in 100+ countries

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