Inside Sales- Intern

Alfa Laval Spiral; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Alfa Laval Spiral in Dubai seeks an experienced Inside Sales professional to manage spare parts quotations and RFQ processing. You will coordinate with technical, supply chain, and pricing teams to deliver timely quotes and support the sales force in achieving targets.

The role requires extensive experience in inside sales and familiarity with ERP/CRM systems, with a focus on accuracy, customer service, and relationship management. Dubai base location with a dynamic, international team.

Qualifications

• 13 years of experience in inside sales quotation management or customer support, preferably in the process industry.
• Experience in handling spare parts quotations/RFQs for relevant sectors (food/pharma/dairy/beverage).
• Familiarity with ERP/CRM systems is an advantage.

Responsibilities

• Handle customer RFQs for spare parts and prepare accurate competitive quotations.
• Review customer requirements and identify the correct spare parts based on equipment specifications.
• Coordinate with technical support, supply chain, and pricing teams to ensure timely and accurate quotations.
• Follow up on submitted quotations to maximize order conversion.
• Respond to customer inquiries related to pricing, availability, lead times and order status.
• Maintain quotation records, customer data and sales activities in ERP/CRM systems.
• Support external sales team in achieving sales targets and customer satisfaction.
• Ensure compliance with company policies, pricing guidelines and commercial terms.
• Build and maintain strong relationships with customers through proactive communication.

Skills

Quotation management

RFQ handling

ERP/CRM familiarity

Customer relationship

Education

Diploma/Graduate in Mechanical/Electrical/Business

Tools

ERP/CRM systems

Job description

About the Company:

In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas become reality in an environment that welcomes drive courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation and fluid handling. We are dedicated to optimizing the performance of our customers processes. Our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website .

The position / About the Job:

Responsible for selling Alfa Laval transactional products and services within the assigned area of responsibility and providing direct support to customers.

Key Tasks and responsibilities:

• Handle customer RFQs for spare parts and prepare accurate competitive quotations.
• Review customer requirements and identify the correct spare parts based on equipment specifications.
• Coordinate with technical support supply chain and pricing teams to ensure timely and accurate quotations.
• Follow up on submitted quotations to maximize order conversion.
• Respond to customer inquiries related to pricing availability lead times and order status.
• Maintain and update quotation records customer data and sales activities in ERP/CRM systems.
• Support the external sales team in achieving sales targets and enhancing customer satisfaction.
• Ensure compliance with company policies pricing guidelines and commercial terms.
• Build and maintain strong relationships with customers through proactive communication.
• Strong communication and customer relationship management skills.

Who you are

As a person you are customer oriented a team player outgoing proactive with a willingness to learn & collaborate with associated stakeholders. You are structured in your approach & comfortable with working on multiple overlapping assignments. You have a discerning eye for the details as well as able to have a holistic view of the situation.

Educational Qualification

Graduate/Diploma -Mechanical/Electrical Business Administration (Preferably in Sales & Marketing)

Experience

• 13 years of experience in inside sales quotation management or customer support preferably in the process industry.
• Experience in handling spare parts quotations/RFQs for food pharmaceutical dairy beverage or related industries is preferred.
• Familiarity with ERP/CRM systems is an advantage.

Base Location

Dubai

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Lavals future success; you will be learning new things every day.

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Required Experience

Intern