Indoor Sales Executive – Customer Service & Sales Coordination

Mummazone; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Mummazone is seeking an Indoor Sales Executive in Dubai to join a growing team. The role blends indoor sales, customer service, and sales coordination to grow business and enhance customer experience.

The ideal candidate will handle enquiries, identify opportunities, coordinate orders with internal teams, and maintain strong customer relationships. Strong communication and organizational abilities are essential for success in a fast-paced environment.

Qualifications

• Experience in indoor sales, customer service or sales coordination.
• Excellent communication and interpersonal skills.
• Proactive, sales-driven approach to customer engagement.

Responsibilities

• Respond to customer enquiries via phone, email, and walk-ins.
• Identify sales opportunities and promote cross-selling across the portfolio.
• Follow up with prospects and convert enquiries into sales.
• Coordinate quotations, orders, and requests with internal departments.
• Build and maintain strong, long-term customer relationships.
• Support daily sales administration and front-office activities.

Skills

Indoor sales

Customer service

Sales coordination

Cross-selling

Communication skills

Organizational skills

Education

Bachelor's/Diploma in Business/Marketing/Sales

Job description

Mummazone is looking for a motivated and customer-oriented Indoor Sales Executive to join its growing team in Dubai. This role combines indoor sales, customer service, and sales coordination, making it an excellent opportunity for professionals who enjoy building customer relationships and contributing to business growth.

The ideal candidate will be responsible for handling customer enquiries, identifying sales opportunities, coordinating orders with internal teams, and delivering an outstanding customer experience. A proactive approach and strong communication skills are essential for success in this role.

Key Responsibilities

• Respond to customer enquiries received through phone calls, emails, and walk-in visits.
• Identify sales opportunities, recommend suitable products, and promote cross-selling across the company's product portfolio.
• Follow up with prospective customers and convert enquiries into successful sales.
• Coordinate quotations, customer orders, and requests with relevant internal departments.
• Build and maintain strong, long-term customer relationships.
• Ensure prompt communication and resolve customer concerns efficiently.
• Support daily sales administration and front-office activities.

Requirements

• Previous experience in indoor sales, customer service, or sales coordination.
• Excellent communication and interpersonal skills.
• Proactive and sales-driven approach to customer engagement.
• Strong organizational and multitasking abilities.
• Confidence in handling customer enquiries and recommending suitable products.
• Ability to work effectively in a fast-paced and collaborative environment.

Strong knowledge of:

• Customer service and relationship management.
• Sales coordination, order processing, and quotation management.
• Cross-selling techniques and effective communication skills.

Bachelor's Degree or Diploma in Business Administration, Marketing, Sales, or a related field