Incident & Change Leader — Drive IT Service Excellence

Kyndryl; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global IT services provider seeks an Incident / Change Manager in Abu Dhabi. The role focuses on delivering IT services, managing incident processes, and enhancing service delivery. Ideal candidates have 5 years in Operations Management, strong ITIL knowledge, and excellent problem-solving skills. Competitive salary and benefits, including housing and education support for children, are offered.

Benefits

Competitive salary

Housing allowance

Transportation benefits

Educational support for children

Annual flight home

Comprehensive medical coverage

Group life insurance

Qualifications

• 5 years of Operations Process Management experience in multi-vendor environments.
• Strong background in ITIL frameworks and operational/project management experience.
• Customer-focused with a mindset for growth.

Responsibilities

• Manage service requests and resolve customer issues.
• Ensure compliance with Incident, Problem, and Change Management processes.
• Drive process improvements through regular monitoring.

Skills

Operations Process Management

ITIL Frameworks

Problem-solving skills

Communication skills

Interpersonal skills

Education

ITIL Foundation Certified

ITIL Intermediate Certified

Certified Incident Manager

Certified Change Manager

Job description

A global IT services provider seeks an Incident / Change Manager in Abu Dhabi. The role focuses on delivering IT services, managing incident processes, and enhancing service delivery. Ideal candidates have 5 years in Operations Management, strong ITIL knowledge, and excellent problem-solving skills. Competitive salary and benefits, including housing and education support for children, are offered.