Implementation Specialist

Remotedxb; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Nest Veterinary is seeking a project-led onboarding specialist to drive the hospital onboarding process from planning through launch. You will coordinate timelines, deliver training, and ensure readiness across systems and teams.

You will partner with Hospital Success, Engineering, and Product to continuously improve onboarding workflows and ensure successful deployments for veterinary practices.

Qualifications

• 2+ years in SaaS implementation, operations, or project management.
• Experience training or enabling client-facing teams.
• Ability to coordinate logistics across multiple stakeholders.
• Strong organizational skills and ability to meet deadlines in fast-moving environments.
• Excellent communication skills for interacting with internal teams and hospital staff.
• Familiarity with CRM Database workflows.

Responsibilities

• Own the launch process as project lead for new hospital onboarding, driving timelines and managing deliverables.
• Deliver training sessions to equip veterinary staff with the knowledge and workflows needed to introduce care plans.
• Manage scheduling, resource allocation, and communication flow to ensure all readiness checkpoints are met.
• Conduct technical readiness reviews to verify integrations, configurations, and systems are launch-ready.
• Partner with Hospital Success Managers, Engineering, and Product teams to improve the onboarding lifecycle.

Skills

SaaS implementation

Client training

Project management

Logistics coordination

Communication skills

CRM workflows

Tools

CRM workflows

Job description

About the Company

Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. Our mission is to make pet care accessible to every pet parent by providing fully‑managed, tech‑enabled care plan solutions that help veterinary practices increase compliance and drive revenue.

Responsibilities

• Own the launch process as project lead for new hospital onboarding, driving timelines and managing deliverables.
• Deliver training sessions to equip veterinary staff with the knowledge and workflows needed to introduce care plans.
• Manage scheduling, resource allocation, and communication flow to ensure all readiness checkpoints are met.
• Conduct technical readiness reviews to verify integrations, configurations, and systems are launch‑ready.
• Partner with Hospital Success Managers, Engineering, and Product teams to improve the onboarding lifecycle.

Requirements

• 2+ years in SaaS implementation, operations, or project management
• Experience training or enabling client‑facing teams
• Ability to coordinate logistics across multiple stakeholders
• Strong organizational skills and ability to meet deadlines in fast‑moving environments
• Excellent communication skills for interacting with internal teams and hospital staff
• Familiarity with CRM Database workflows

Preferred Qualifications

• Veterinary or healthcare industry experience
• Familiarity with veterinary practice workflows or healthcare systems
• Startup experience