Implementation Consultant - Dubai, UAE - Office & Hybrid

Archdesk; Dubai; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Company share options

Career development

Global startup environment

Training opportunities

Job summary

Archdesk, a Dubai-based, next-generation ERP software company for construction, is hiring a Technical Implementation Consultant. You will configure customer systems and drive successful implementations, becoming an expert in Archdesk to ensure top-notch customer experience.

You will analyse customer data, conduct training on custom setups, and coordinate with product and tech teams. Hybrid role in Dubai with occasional travel to Abu Dhabi; travel expectations are outlined.

Qualifications

• Excellent analytical and problem-solving skills.
• Ability to communicate confidently with customers.
• Customer-centric approach to drive benefits for the users.
• Understanding of software development.
• Good technical skills.
• Understanding of the SaaS model.
• Ability to explain complex software solutions understandably.
• Proactivity and independence to plan own workday.
• Strong work ethic for a hybrid role and task organization.

Responsibilities

• Software configuration and ensuring successful implementation.
• Analyzing the data provided by the Customer to determine its quality and readiness for implementation.
• Conducting Customer training on custom setups.
• Helping our Customers gain value by using our software and achieve the success they are looking for.
• Solving customer problems.
• Monitoring Customer Accounts to maintain high customer satisfaction.
• Manage technical queries during the implementation process.
• Communicate with the product development and technical team on customer requirements and alignment with the development roadmap.
• Working together on internal processes improvements as part of the Implementation Team.
• Experience in ERP/Project Management software implementation or similar.
• Construction industry experience.
• Advanced Knowledge of MS Excel.
• Basic knowledge of JSON.

Skills

Analytical skills

Problem solving

Customer communication

Customer-centric approach

Software understanding

SaaS knowledge

ERP/PM software experience

Construction industry experience

Advanced MS Excel

JSON basics

Tools

MS Excel

JSON

Job description

Join Our Team at Archdesk

Actively Recruiting

Full-time

Customer Success

Dubai, UAE

Archdesk is a next-generation ERP software for construction companies in a SaaS model. Working on some of the most notable construction projects around Europe for some of the biggest construction companies and tens of smaller subcontractors across the UK, the rest of Europe and UAE.

The Technical Implementation Consultant will be responsible for our Customers' system configuration. You will become an expert in implementing our platform to ensure the highest level of customer experience!

About You:

• Excellent analytical and problem-solving skills,
• Ability to communicate confidently with customers
• A Customer-centric approach to drive benefits for the users,
• Understanding of software development,
• Good technical skills,
• Understanding of the SaaS model,
• Ability to explain complex software solutions understandably,
• Proactivity - we are all busy, and even though we'll help you out with everything you need to be independent and sometimes fill in your workday plan yourself,
• Strong work ethic - because this is a hybrid role, you need to organise the assigned tasks efficiently.

About The Job:

• Software configuration and ensuring successful implementation,
• Analysing the data provided by the Customer to determine its quality and readiness for implementation,
• Conducting Customer training on custom setups,
• Helping our Customers gain value by using our software and achieve the success they are looking for,
• Solving customer problems,
• Monitoring Customer Accounts to maintain high customer satisfaction,
• Manage technical queries during the implementation process,
• Communicate with the product development and technical team on customer requirements and alignment with the development roadmap,
• Working together on internal processes improvements as part of the Implementation Team.
• Experience in ERP/Project Management software implementation or similar,
• Construction industry experience,
• Advanced Knowledge of MS Excel,
• Basic knowledge of JSON

The offer:

• Company share options plan - every employee can eventually become a shareholder.
• Career opportunity in an international environment
• Being a part of a global start-up and working within a diverse team
• Opportunities within a fast-growing company to grow as Archdesk scales up
• Commitment to Continuous Professional Development and training

The job is based of our Dubai office / Hybrid. Must be able to travel to Abu Dhabi from time to time.

Why Join Archdesk?

Global Impact

Join a team that's making a difference in construction projects worldwide.

Develop your skills and advance your career in a supportive environment.

Want to know more about working at Archdesk?

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