ICT/IoT Support Executive

Careers at UAE; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A leading technology company in Dubai is seeking an ICT/IoT Support Executive. The ideal candidate will manage a diverse portfolio of ICT-related tasks, conduct site surveys, and provide L1/L2 support for business applications. Candidates should possess a Diploma or Degree in IT, Computer Science, or Electronics, along with 2 – 4 years of technical support experience. This role involves both field operations and system support, requiring strong communication and problem-solving skills.

Qualifications

• 2 – 4 years of experience in technical support, ICT systems, or application administration.
• Willingness to work in the field and outside standard hours if needed.

Responsibilities

• Conduct site surveys for IoT device planning.
• Provide L1/L2 support to end-users for business applications.
• Install and configure IoT sensors and gateways.

Skills

Knowledge of IoT protocols and sensor-based deployments

Basic networking

Strong communication

Proactive problem-solving

Experience in business applications

Education

Diploma or Degree in IT, Computer Science, or Electronics

Job description

ICT/IoT Support Executive

Full job description

We are seeking a proactive and detail-oriented ICT/IoT Support Executive to manage a diverse portfolio of ICT-related tasks, IoT deployments and business applications. This role is ideal for someone who thrives in both field operations and system support, offering technical expertise and user assistance across multiple domains.

Key Responsibilities

IoT Operations

• Conduct site surveys for IoT device planning.
• Install and configure IoT sensors and gateways.
• Deploy and test Proof of Concept (PoC) environments.
• Monitor connected devices for performance and connectivity.
• Perform regular firmware updates and maintenance.

Application Support

• Provide L1/L2 support to end-users for business applications.
• Coordinate with vendors for escalated support and troubleshooting.
• Create and reset accounts for HRMS and Farnek Buddy platforms.

Requirements

Education & Experience

• Diploma or Degree in IT, Computer Science, or Electronics.
• 2 – 4 years of experience in technical support, ICT systems, or application administration.

Technical Skills

• Knowledge of IoT protocols and sensor-based deployments.
• Experience in business applications and user access management.
• Basic networking and Windows/Server administration skills.

Soft Skills

• Strong communication and documentation abilities.
• Proactive problem-solving mindset.
• Willingness to work in the field and outside standard hours if needed.

Required Skills

• Sensors
• Operations
• BASIC
• Connectivity
• Proof
• Soft
• Skills
• Electronics
• Networking
• Technical
• Support
• Computer
• Science
• Troubleshooting
• Vendors
• Windows
• Education
• Administration
• Documentation
• Planning
• Maintenance
• Business
• Science
• Communication
• Management