Hub Quality and Continuous Improvement Manager- MEA | Dubai, United Arab Emirates

Hitachi Energy Ltd.; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Hitachi Energy is seeking a Hub Quality and Continuous Improvement Manager- MEA to lead quality strategy for the hub and align with global CI initiatives. You will drive governance, audits, and continuous improvement across multiple entities, ensuring customer satisfaction and regulatory compliance.

The role requires strong English, Lean Six Sigma expertise, and proven ability to manage quality systems, audits, and improvement programs across regional teams.

Qualifications

• Advanced English proficiency required.
• Lean 6Sigma methodology at Green Belt or higher.
• Strong background in Quality core tools and processes.
• Expertise with 8D, Ishikawa, 5W, A3, TQM and PDCA.
• Experience with ISO certification and auditing.
• Familiarity with Quality Management Systems and analytics.
• Experience in Project & Site Quality Management and APQP.
• Knowledge of Voice of the Customer and systematic problem solving.

Responsibilities

• Define and implement Hub Quality and CI strategy aligned with BU needs.
• Stays updated on laws, regulations and industry trends affecting quality.
• Manage capability development, workforce, footprint and succession.
• Act as Customer advocate and represent quality to customers.
• Define and manage Quality Management System across Hub entities.
• Organize quality/process audits and close actions.
• Establish process performance indicators and monitor controls.
• Coordinate with regional stakeholders to address market-specific needs.
• Lead and implement Continuous Improvement framework (Lighthouse, L6S, etc.).
• Drive NCR resolution and actions for high-profile issues.

Skills

Advanced English

Lean 6Sigma

Green Belt or above

Quality core tools

8D

Ishikawa

5W

A3

TQM

PDCA

ISO certification and Auditing

Quality Management Systems

Performance Management and Analytics

Project & Site Quality Management

APQP

Voice of the Customer

Systematic Problem Solving

Conflict Management

Change management

Continuous Improvement Process

Strategic Vision

Team Leadership

Job description

Hub Quality and Continuous Improvement Manager- MEA

The Hub Quality and Continuous Improvement Manager for BU Service will support local Quality teams to effectively execute customer-facing quality activities and quick reaction to Customer Quality issues by running robust problem-solving initiatives (RCAs). Ensure Region & Country alignment to Global Quality & CI strategies and adherence to relevant processes and tools

Quality: Define and implement short-, medium- and long-term strategic actions to improve Quality in the entire value chain. Manages global quality processes in the respective area of responsibility, as well as drives quality related certification activities and audits to maintain the required quality management systems intact. Accountable for delivery of overall Hub quality objectives and targets.

Implement, deploy, and maintain CI culture within entities in the scope of the Hub. Define and implement a structure incl. governance to continuously generate, prioritize and execute improvement ideas.

The Hub Quality and Continuous Improvement Manager will also be the Local Quality and Continuous Improvement Manager in one of the countries in the region, in this function report functionally to the LSU Manager.

Main Accountabilities

People and Strategy

Define and implement Hub Quality and CI strategy, including governance of Quality and CI function in line with BU & business needs and directives. Stays up to date on new laws, regulations and industry trends affecting the company in terms of Quality Assurance and Quality Control and assists in developing policies and training as needed. Manage Hub Quality and CI function, including capability development, work force management, footprint, and succession. Contribute to the development and execution of the BU Quality Improvement Plan.

Customer Focus

Act as an advocate for the Customer by ensuring the Voice of Customer is represented within the Hub quality strategy. Represent the company, in terms of Quality, in front of the customer when needed. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view.

Quality Management System

Define and manage Quality Management System and processes across the entities within the Hub. Coordinate process reviews in line with internal and external expectations.

Audit and Certification

Accountable for maintaining and securing required Certification in all units within the HUB scope. Accountable for organizing and conducting the quality/process audits/assessments and following up the actions identified to the closure.

Process Performance

Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations. Analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure. Ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.

Offer Performance (incl. Product/ System/ Solution/ Project and Services)

Adapt and implement quality assurance methods, monitoring offer performance, and collaborating with regional stakeholders to address market-specific needs and challenges. Coordinate with stakeholders to gather feedback, identify areas for improvement, and implement necessary changes to enhance offer performance. Provide insights and feedback to the global team to support continuous improvement efforts and ensure alignment between global strategies and regional market requirements.

Non-Conformance Management

Manage resolution of high-profile NCRs reported. Monitor and control customer interventions triggered by customer dissatisfaction. Protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.

Deploy and implement sustainably the Continuous Improvement Framework, built upon: Lighthouse, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices. Drives proactively systematic continuous improvement actions to improve business processes and procedures globally. Support prioritization and execution of portfolio of improvement projects aiming to improve quality and operational performance.

Your Background

• Advanced English
• Lean 6Sigma, Green Belt or above.
• Quality core tools experience
• Expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
• ISO certification and Auditing
• Quality Management Systems
• Performance Management and Analytics
• Project & Site Quality Management (e.g. PMI)
• Advanced Product Quality Planning (APQP)
• Voice of the Customer
• Systematic Problem Solving
• Conflict Management
• Change management
• Continuous Improvement Process Management
• Strategic Vision
• Team Leadership and Leading by influence

Job type Full time

Work arrangement On-Site

Experience Experienced

Job function Quality Management

Contract Regular

Publication date 2026-10-13

Reference number R0147100

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.