Hub Quality and Continuous Improvement Manager- MEA

Hitachi Automotive Systems Americas, Inc.; United Arab Emirates; Presencial; AED 391 000 - 614 000; Tempo integral

Resumo da oferta

HITACHI ENERGY L.L.C is seeking a Hub Quality and Continuous Improvement leader in Dubai. You will define the quality strategy, govern QA/CI functions, and ensure compliance with certifications while driving process performance across the hub.

You will lead governance, implement improvement programs, monitor KPIs, and coordinate with regional teams to align global quality with local market needs.

Qualificações

• Engineering degree is required and English must be advanced.
• Lean Six Sigma (Green Belt or above) and quality tools expertise.
• ISO certification experience and auditing of Quality Management Systems.

Responsabilidades

• Define and implement Hub Quality and CI strategy aligned with BU needs.
• Lead governance of Quality and CI, develop policies and training.
• Audit planning, certification maintenance and CAPA closure.
• Monitor process performance indicators and drive improvements.
• Collaborate with regional stakeholders to improve offers and performance.
• Represent Quality to customers and manage risks from a quality view.

Conhecimentos

Lean Six Sigma

Quality tools

8D

Ishikawa

PDCA

APQP

Voice of the Customer

Continuous Improvement

Formação académica

Engineering degree

Ferramentas

ISO certification

Auditing Quality Management Systems

PMI (Project Management)

Analytics & Performance Management

Descrição da oferta de emprego

Location: Dubai, Dubai Emirate, United Arab Emirates Job ID: R0147100 Date Posted: 2026-10-13 Company Name: HITACHI ENERGY L.L.C Profession (Job Category): Quality Management Job Schedule: Full time Remote: No

Main Accountabilities

People and Strategy

Define and implement Hub Quality and CI strategy, including governance of Quality and CI function in line with BU & business needs and directives. Stays up to date on new laws, regulations and industry trends affecting the company in terms of Quality Assurance and Quality Control and assists in developing policies and training as needed. Manage Hub Quality and CI function, including capability development, work force management, footprint, and succession. Contribute to the development and execution of the BU Quality Improvement Plan.

Customer Focus

Act as an advocate for the Customer by ensuring the Voice of Customer is represented within the Hub quality strategy. Represent the company, in terms of Quality, in front of the customer when needed. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view.

Quality Management System

Define and manage Quality Management System and processes across the entities within the Hub. Coordinate process reviews in line with internal and external expectations.

Audit and Certification

Accountable for maintaining and securing required Certification in all units within the HUB scope. Accountable for organizing and conducting the quality/process audits/assessments and following up the actions identified to the closure.

Process Performance

Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations. Analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure. Ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.

Offer Performance (incl. Product/ System/ Solution/ Project and Services)

Adapt and implement quality assurance methods, monitoring offer performance, and collaborating with regional stakeholders to address market-specific needs and challenges. Coordinate with stakeholders to gather feedback, identify areas for improvement, and implement necessary changes to enhance offer performance. Provide insights and feedback to the global team to support continuous improvement efforts and ensure alignment between global strategies and regional market requirements.

Non-Conformance Management

Manage resolution of high-profile NCRs reported. Monitor and control customer interventions triggered by customer dissatisfaction. Protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.

Continuous Improvement

Deploy and implement sustainably the Continuous Improvement Framework, built upon: Lighthouse, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices. Drives proactively systematic continuous improvement actions to improve business processes and procedures globally. Support prioritization and execution of portfolio of improvement projects aiming to improve quality and operational performance.

Your Background

• Engineering degree
• Advanced English
• Lean 6Sigma, Green Belt or above.
• Quality core tools experience Expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
• ISO certification and Auditing Quality Management Systems Performance Management and Analytics Project & Site Quality Management (e.g. PMI)
• Advanced Product Quality Planning (APQP) Continuous Improvement Project Management
• Functional competencies: Voice of the Customer Systematic Problem Solving Risk Management Conflict Management Influencing Change management Continuous Improvement Process Management

Key Competencies

• Strategic Vision
• Team Leadership and Leading by influence
• Customer Focus
• Analytical Thinking
• Communication
• Results Orientation

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Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

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