Housekeeping Team Leader at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand based in Dubai is seeking a motivated Housekeeping Team Leader to supervise daily operations and ensure all areas reflect high standards and elegance. The role involves training staff, inspecting guest residences, and coordinating with other departments. Ideal candidates will have prior experience in luxury hospitality and a passion for service excellence. This position offers a supportive work environment and various benefits, aiming to foster teamwork and personal growth.

Benefits

Competitive salary

Room discounts

World-class training programs

Qualifications

• Experience as a Housekeeping Team Leader or Supervisor in a luxury environment.
• Strong knowledge of housekeeping operations and standards.
• Pre-opening experience is advantageous.

Responsibilities

• Supervise daily housekeeping operations and coordinate team activities.
• Conduct inspections to meet luxury and lifestyle standards.
• Train and motivate housekeeping colleagues for peak performance.

Skills

Attention to detail

Leadership

Organizational skills

Communication

Time management

Education

High school diploma

Certificate in Hospitality Management

Job description

We are seeking a motivated, hands‑on, and detail‑driven Housekeeping Team Leader to join the Rooms Division at InterContinental Residences Dubai Business Bay. In this leadership role, you will oversee daily housekeeping operations, guide and support the team, and ensure all residences and public areas consistently reflect the refined luxury and world‑class standards of the InterContinental brand.

Located in the heart of Dubai’s vibrant Business Bay district—just moments from Dubai Mall and the iconic Burj Khalifa—InterContinental Residences Dubai Business Bay offers 176 exquisitely designed residences, delivering an elevated lifestyle experience defined by elegance, comfort, and exceptional service.

As a Housekeeping Team Leader, you play a vital role in maintaining operational excellence, driving team performance, and ensuring every guest and resident enjoys an immaculate and memorable stay.

Your Day‑to‑Day

Every day is different, but you’ll mostly be:

Leadership & Housekeeping Operations

• Supervise and coordinate daily housekeeping activities across guest residences and public areas.
• Conduct room and area inspections to ensure cleanliness and presentation meet IHG Luxury & Lifestyle and Forbes standards.
• Allocate daily tasks, manage room assignments, and ensure productivity targets are achieved.
• Support the team during peak operations, special requests, and VIP preparations.
• Assist with deep cleaning schedules, turn‑down services, and special projects as required.

Operational Excellence

• Ensure strict compliance with IHG standards, Dubai Municipality regulations, and health & safety protocols.
• Monitor proper use of cleaning chemicals, equipment, and linen handling procedures.
• Identify and report maintenance issues promptly to ensure guest comfort and operational efficiency.
• Maintain accurate records, checklists, and reports related to housekeeping operations.

Team Leadership & Coordination

• Train, coach, and motivate housekeeping colleagues to perform at their best.
• Lead by example, promoting professionalism, teamwork, and service excellence.
• Coordinate closely with Front Office, Engineering, and other departments to ensure seamless operations.
• Support onboarding and training of new team members, especially during pre‑opening or peak periods.

Continuous Improvement

• Promote best practices, modern cleaning techniques, and efficient workflows.
• Encourage continuous learning and development within the housekeeping team.

What We Need from You

Education

• High school diploma or equivalent is required.
• Certificate or diploma in Hospitality Management, Housekeeping Operations, or a related field is an advantage.
• Ongoing training in luxury service standards, hygiene, or safety practices is highly valued.

Qualifications & Experience

• Previous experience as a Housekeeping Team Leader or Supervisor in a luxury hotel, serviced residence, or upscale hospitality environment.
• Strong knowledge of housekeeping operations, cleaning standards, and inspection procedures.
• Pre‑opening experience is a distinct advantage.

Skills & Competencies

• Excellent attention to detail with strong quality control skills.
• Proven ability to lead, motivate, and manage a diverse team.
• Strong organizational, communication, and time‑management abilities.
• Ability to work in a fast‑paced environment and handle physical tasks when required.

Personal Attributes

• Professional, reliable, and passionate about luxury hospitality.
• Guest‑focused mindset with a commitment to service excellence.
• Positive, energetic team player with strong leadership presence.
• Embodies InterContinental values of sophistication, authenticity, and cultural appreciation.

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world‑class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever‑growing global family.

Don’t quite meet every single requirement but still believe you’d be a great fit for the role? We’d love to hear from you! Click Apply and start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?