Coordinator - Public Area

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Health care package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking a Coordinator - Public Area to join its Public Area team. The role focuses on coordinating daily operations, reporting to managers, and ensuring a seamless guest experience across public spaces of the resort.

The ideal candidate will have fluent English, at least two years of administrative experience in luxury hospitality, familiarity with Opera and FCS1, and strong organizational and communication skills to thrive in a fast-paced, multicultural environment in

Qualifications

• Fluency in English (spoken, written, reading) required.
• Minimum 2 years of administrative experience in hospitality or luxury hotel.
• Experience with Opera and FCS1 preferred.
• Proficient in Microsoft Office and computer systems.
• Strong communication, interpersonal and organizational skills.
• Experience in a luxury hotel or resort environment preferred.
• Ability to work in a fast-paced, multicultural environment.
• Flexible shifts including weekends and public holidays.

Responsibilities

• Prepare daily reports and information for managers’ morning briefings.
• Handle calls, update and log requests from attendants.
• Coordinate with Public Area Supervisors to follow up on tasks.
• Raise maintenance and other job orders for Public Area team.
• Assist with reallocating spaces for Public Area Attendants.
• Maintain sign-in/out for keys; report discrepancies.
• Manage issued devices and ensure returns at shift end.
• Coordinate VIP movement, groups, events with other departments.
• Input leave requests in the system for Public Area staff.
• Perform area inspections and monitor public spaces.
• Provide administrative support to Managers and Executive Housekeeper.
• Maintain confidentiality and professional interactions.

Skills

Fluent English

Strong communication

Organizational skills

Multicultural teamwork

Fast-paced environment experience

Tools

Opera PMS

FCS1

Microsoft Office

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Coordinator - Public Area to join theresort’s Public Area team.

The primary duties and responsibilities of this role are:

Prepares daily reports and relevant information for managers’ morning briefings.

Handles telephone calls, updates and follow-up logs for requests from attendants.

Coordinate with Public Area Supervisors or relevant team members for proper follow-up action and ensures all tasks are completed accordingly.

Raises maintenance and all other job order requests for Public Area team members to the relevant departments.

Assists Public Area Supervisors to reallocate spaces for Public Area Attendants when required.

Takes inventories for all keys movements, ensuring sign-in and sign-out are in order and immediately reports to Assistant Manager for any discrepancies.

Keeps control of all work-related devices issued to team members, ensuring all devices are returned at the end of each shift and in a good condition.

Trace on-loan items to guests and follow up on their return.

Coordinates daily with operational departments matters which includes VIP movement, group and event, venues operating and other related matters.

Inputs all leave requests in the system by Public Area Attendants and any other positions under Public Area Department after approval is obtained.

Includes handling sick leave calls and informs Supervisor and Assistant Manager respectively.

Performs as areas inspector in monitoring public spaces and constantly updates the Assistant Manager / Manager – Public Area.

Ensure seamless communication flow among departments and Supervisors.

Communicates with Ecolab for investigations related to complaints on pests found in public areas.

Logs all missing items in public areas reported by Attendants and Supervisors.

Generates monthly missing item report and submit to Assistant Manager / Manager / Executive Housekeeper and Director of Housekeeping – Public Area.

Ensures a detail and proper shift handover among Coordinators.

Maintains inventory of all office supplies in housekeeping office.

Provides administrative support for Managers and Executive Housekeeper.

Performs duties assigned by the Assistant Manager/Manager/Executive Housekeeper.

Always maintains strict confidentiality on all matters.

Interacts professionally and positively within the department, Wynn Al Marjan Island team members, management and contractors.

Encourages good relationships, promotes team spirit and ensures effective two-way & multicultural communications.

Adhere to Wynn Al Marjan Island policies and procedures and comply with the Code of Conduct.

Always Remain well-mannered and well-groomed as per department and Wynn Al Marjan Island’s standards.

Follows health and safety standards and strive for constant improvement to avoid health and injury hazards.

Clean and tidy the office and participates in the recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Fluent in spoken, written, and reading/comprehension English.

Minimum 2 years of administrative experience in the hospitality industry or a luxury hotel environment.

Previous Public Area experience preferred.

Working knowledge of Opera and FCS1 preferred.

Proficient in Microsoft Office and general computer systems.

Strong communication, interpersonal, organizational, and administrative skills.

Experience in a luxury hotel or resort environment preferred.

Ability to work in a fast-paced, multicultural environment.

Flexibility to work a variety of shifts, including weekends and public holidays.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.