Housekeeping Supervisor

Zulekha Hospital LLC; Sharjah; On-site; AED 50,000 - 70,000; Full time

Job summary

Zulekha Hospital LLC in Sharjah is looking for a Housekeeping Supervisor to lead the housekeeping department and ensure the highest standards of cleanliness and service. You will oversee staff, conduct inspections, and work closely with management to maintain a welcoming environment.

The ideal candidate has at least three years of experience in housekeeping, including one year in a supervisory role and strong communication skills. A background in the hospitality industry and certification in housekeeping management is preferred.

Qualifications

• Minimum of three years of experience in a housekeeping role, with at least one year in a supervisory position.
• Experience in the hospitality industry, particularly in hotels or resorts.
• Ability to train staff on cleaning equipment and products.

Responsibilities

• Supervise housekeeping personnel to ensure prompt and courteous service.
• Conduct inspections of housekeeping areas to maintain cleanliness.
• Assist the Assistant Manager in supervising and operating the housekeeping department.

Skills

Supervisory experience

Fluency in English

Cultural awareness

Technical skills in cleaning

Education

Certification in housekeeping management

Job description

Responsibilities

• Perform tasks to meet deadlines and focus on patient needs.
• Conduct situation analysis and make rapid decisions.
• Maintain ongoing contact with hospital patrons and outside vendors.
• Assist the Assistant Manager in supervising and operating the housekeeping department to ensure a clean, orderly, and attractive hospital environment.
• Direct work assignments for supervisory and non‑supervisory staff.
• Monitor housekeeping personnel to ensure guests receive prompt and courteous service.
• Monitor inpatient rooms, especially those of priority patients, fast‑track clients, and VIPs, to provide special attention.
• Inform other departments—particularly Front Office, Engineering, and Laundry—of housekeeping matters that affect room status and overall operations.
• Schedule and conduct routine inspections of all housekeeping areas, including occupied and non‑occupied rooms.
• Inspect inpatient rooms regularly to verify that furnishings, facilities, and equipment are clean, well‑maintained, and replaced or refurbished as needed.
• Appraise appearance, discipline, and efficiency of all team members under direct supervision, initiating immediate remedial action when necessary.
• Follow up on the progress of agenda items discussed in regular meetings.
• Ensure housekeeping personnel are familiar with in‑house facilities to assist patients effectively.
• Maintain steady communication with the Assistant Manager regarding all matters affecting the housekeeping department.
• Supervise outside contractors to ensure contractual compliance.
• Control consumption of amenities and supplies under the department’s purview.
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security, emergency protocols, and health and safety for employees and guests.
• Attend and conduct on‑the‑job training sessions.
• Collaborate with the Assistant Manager on routine cleaning programs, such as spring cleans and other seasonal activities.
• Act on behalf of the Assistant Manager in his or her absence as assigned.

Qualifications

• Minimum of three years of experience in a housekeeping role, with at least one year in a supervisory position.
• Certification in housekeeping management or a related field is a strong plus, demonstrating a commitment to professional growth.
• Experience in the hospitality industry, particularly in hotels or resorts, showcasing an understanding of guest service standards.
• Cultural awareness and the ability to work in a diverse environment, with a preference for candidates familiar with international hospitality standards.
• Fluency in English is required; proficiency in additional languages is a significant advantage for guest interaction.
• Strong technical skills in cleaning equipment and products, with the ability to train staff on their proper use.