Housekeeping Supervisor

SupportFinity™; Sharjah; On-site; AED 52,000 - 78,000; Full time

Job summary

SupportFinity™ hotel is seeking a proactive Housekeeping Supervisor to manage daily housekeeping operations and guest interactions. You will coordinate with section heads and supervise room attendants and public areas staff to ensure timely cleaning and service quality.

You will brief staff, monitor performance, and ensure that brand standards are consistently met. Liaise with front office and maintenance to maintain accurate room status and smooth operations.

Responsibilities

• Interact with guests as well as individuals outside the hotel, including suppliers, contractors, labour relations representatives and competitors.
• Report issues and concerns to executive housekeeper if no immediate solution can be found.
• Cooperate, coordinate and communicate with section heads as required.
• Direct the work assignments of Housekeeping Room Attendant and public areas attendants.
• Assign areas to be cleaned by the Housekeeping Attendants.
• Conduct pre-shift briefing and ensure that all pertinent information for the day is disseminated.
• Monitor housekeeping employees to ensure room guests, known repeat guests and other VIPs receive special attention.
• Ensure the cleaning of all public areas and back of the house meet hotel brand standards.
• Inform other operating departments of housekeeping matters which concern them, notably the front office, to ensure accurate room status, in addition to communicating with engineering and the laundry.
• Establish and maintain effective employee relations.
• Assist executive housekeeper in employee related matters such as interviewing, appraising and counselling.
• Identify training needs; assist in developing formal training plans and implementing training sessions.
• Inspect all housekeeping areas including occupied and non-occupied rooms, public areas, back of house areas.

Job description

• Interact with guests as well as individuals outside the hotel, including suppliers, contractors, labour relations representatives and competitors.
• Report issues and concerns to executive housekeeper if no immediate solution can be found.
• Cooperate, coordinate and communicate with section heads as required.
• Direct the work assignments of Housekeeping Room Attendant and public areas attendants.
• Assign areas to be cleaned by the Housekeeping Attendants.
• Conduct pre-shift briefing and ensure that all pertinent information for the day is disseminated.
• Monitor housekeeping employees to ensure room guests, known repeat guests and other VIPs receive special attention.
• Ensure the cleaning of all public areas and back of the house meet hotel brand standards.
• Inform other operating departments of housekeeping matters which concern them, notably the front office, to ensure accurate room status, in addition to communicating with engineering and the laundry.
• Establish and maintain effective employee relations.
• Assist executive housekeeper in employee related matters such as interviewing, appraising and counselling.
• Identify training needs; assist in developing formal training plans and implementing training sessions.
• Inspect all housekeeping areas including occupied and non-occupied rooms, public areas, back of house areas.