Housekeeping Supervisor

Pullman Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking an experienced Housekeeping Supervisor to maintain the highest standards of cleanliness and service. The role involves supervising room attendants, conducting inspections, and coordinating with departments for guest satisfaction. Ideal candidates will have 2-3 years of relevant experience in luxury settings, strong knowledge of housekeeping standards, and exceptional organizational skills, along with proficiency in housekeeping software. Join us to contribute to an exceptional guest experience.

Qualifications

• Minimum 2-3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping procedures, cleaning techniques and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficient in using housekeeping software and basic Microsoft Office applications.
• High attention to detail and strong organizational skills.
• Fluency in English; additional languages are an asset.

Responsibilities

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms, corridors, and service areas.
• Monitor and guide Room Attendants to maintain quality.
• Respond promptly to guest requests and preferences.
• Train and support housekeeping staff in their duties.
• Ensure adequate stock levels of linen and supplies.
• Report maintenance issues or discrepancies in room status.
• Enforce proper use and care of housekeeping equipment.
• Coordinate with Front Office and Engineering for operations.
• Assist in planning staff schedules and daily task assignments.

Skills

Housekeeping procedures

Cleaning techniques

Hygiene standards

Communication skills

Organizational skills

Attention to detail

Housekeeping software

Microsoft Office

Fluency in English

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Position Overview

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation and guest service across assigned areas of the hotel. This role involves supervising Room Attendants, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.

Key Responsibilities

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms, corridors, pantries and service areas to ensure adherence to brand standards.
• Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.
• Respond promptly to guest requests and ensure all preferences or special instructions are followed.
• Train, coach and support housekeeping staff in their duties, including health, safety and grooming standards.
• Ensure adequate stock levels of linen, amenities and cleaning supplies are maintained.
• Report and follow up on maintenance issues or discrepancies in room status.
• Enforce proper use and care of housekeeping equipment and supplies.
• Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.
• Assist in planning staff schedules and daily task assignments.

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping procedures, cleaning techniques and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficient in using housekeeping software and basic Microsoft Office applications.
• High attention to detail and strong organizational skills.
• Fluency in English; additional languages are an asset.