Housekeeping Shift Lead: Drive Standards & Team Excellence

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking a Shift Leader in Housekeeping to oversee room attendants and public areas, ensuring cleanliness and maintenance meet hotel standards while driving departmental targets.

You will supervise daily tasks, coordinate with departments, train staff, and lead by example across different areas and shifts, including handling guest requests and property control.

Qualifications

• Experience supervising the Housekeeping Department in a hotel.
• Strong English communication, both written and spoken.
• Computer literate; Opera knowledge is an advantage.

Responsibilities

• Daily supervision of room attendants and public areas to ensure standards.
• Communicate with team and attend training and coaching.
• Know hotel operations and scheduling; be aware of what, where and when.
• Prepare morning task assignments for room attendants and public areas; prepare turn-down reports.
• Coordinate with key departments and guests; communicate effectively with staff.
• Follow up special guest requests and ensure guest satisfaction.
• Oversee daily area allocations and supervise staff; rotate across housekeeping areas.
• Lead by example; conduct daily buzz meetings with housekeeping staff.
• Manage Lost Property, guest laundry, special requests, and flower orders as needed.
• Ensure thorough cleaning and maintenance of rooms and public areas.

Skills

Supervisory experience

English communication

Opera knowledge

Tools

Opera

Job description

Sheraton Grand Hotel, Dubai is seeking a Shift Leader in Housekeeping to oversee room attendants and public areas, ensuring cleanliness and maintenance meet hotel standards while driving departmental targets.

You will supervise daily tasks, coordinate with departments, train staff, and lead by example across different areas and shifts, including handling guest requests and property control.