Housekeeping Room Attendant

Kempinski Hotels; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a dedicated Housekeeping Attendant to clean guest rooms, corridors, and pantries to luxury standards. You will replenish supplies, assist guests with inquiries, and ensure rooms are in perfect condition for turnover. The role emphasizes guest care, attention to detail, and staying flexible with schedules.

The position requires physical stamina and a passion for European luxury, with a focus on cleanliness and guest satisfaction in a high-end hotel environment.

Qualifications

• Previous hotel-related experience is beneficial.
• English – oral skills are beneficial.
• Attention to details and accuracy are essential.
• Flexibility in scheduling is appreciated.
• Physical ability to clean and move equipment.
• People-oriented approach and guest focus.

Responsibilities

• Clean assigned guest rooms according to Kempinski standards.
• Maintain corridors and floor public areas; keep pantries clean.
• Replenish room supplies and assist guests with inquiries.
• Report repairs and discrepancies to supervisors promptly.
• Provide turn-down service and respond to late checkouts as needed.
• Record relevant information for records and follow-up.

Skills

Attention to details

Flexibility

English proficiency

People oriented

Endurance

Teamwork

Passion for European luxury

Job description

Description

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

Department: Housekeeping & Laundry

Location: United Arab Emirates - Dubai

Key Responsibilities

• Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge to answer guest questions.
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and update the Order Taker of any discrepancies found.
• Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.
• Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge to answer guest questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.

Job Requirements

• Previous hotel-related experience beneficial
• English –oral skills are beneficial
• Attention to details
• Flexibility in terms of scheduling
• Physical ability to clean 13 rooms per day according to standards
• Physical ability to push and pull the room attendant's cart
• People Oriented
• Passionate for European luxury

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.