Housekeeping Office & Guest Services Coordinator

Rotana Hotels; Fujairah City; On-site; AED 56,000 - 89,000; Full time

Job summary

Rotana in Fujairah seeks a passionate Housekeeping Order Taker to support the Housekeeping Office and ensure smooth operations. You will handle communications, maintain room discrepancy reports, and assist with payroll attendance and guest services.

The ideal candidate holds a hospitality diploma, has strong English communication skills, and is comfortable using Opera. You will join a multicultural team in a fast-paced hotel environment, delivering excellent guest service.

Qualifications

• Diploma or vocational training in hospitality.
• Good written and verbal English communication skills.
• Experience with Opera is an advantage.

Responsibilities

• Safely keep, record, and collect all keys and papers in the Housekeeping Office.
• Sort daily activity reports in the Housekeeping Office.
• Answer calls promptly with proper telephone etiquette.
• Record all incoming calls and disseminate messages.
• Handle Lost Found items: receiving, recording, storage, claims.
• Maintain housekeeping files and reports.
• Print Opera room discrepancy reports and coordinate with Accounts and Front Office.
• Arrange baby-sitting for guests and prepare payroll attendance sheets.
• Keep the Housekeeping Office clean and tidy.
• Clear outdated reports monthly per hotel records.

Skills

Customer Focus

Teamwork

Adaptability

Responsibility

Interpersonal Skills

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Rotana in Fujairah seeks a passionate Housekeeping Order Taker to support the Housekeeping Office and ensure smooth operations. You will handle communications, maintain room discrepancy reports, and assist with payroll attendance and guest services.

The ideal candidate holds a hospitality diploma, has strong English communication skills, and is comfortable using Opera. You will join a multicultural team in a fast-paced hotel environment, delivering excellent guest service.