Housekeeping & Guest Services Coordinator

Erbil Rotana; Fujairah City; On-site; AED 22,000 - 39,000; Full time

Job summary

Erbil Rotana in Fujairah is seeking a Housekeeping Order Taker to manage communications within the Housekeeping Office and support smooth department operations. The role requires handling keys, reports, and daily activity logs with a focus on accuracy and guest service.

The ideal candidate has a hospitality diploma, strong English communication, and comfortable use of Opera PMS; prior Housekeeping exposure is preferred. A professional, multitasking team environment awaits in this hotel setting.

Qualifications

• Diploma or vocational training in hospitality or related field.
• Strong written and verbal English communication skills.
• Good interpersonal abilities and customer service orientation.
• Computer literacy and familiarity with Opera are advantageous.

Responsibilities

• Handle communications to and from the Housekeeping Office to ensure smooth operations.
• Safely keep, record and manage keys, papers, and daily activity records.
• Answer calls promptly and record messages for follow-up.
• Maintain Lost and Found records, storage, and clearance processes.
• Print and update room discrepancy reports from Opera for accounts and front office.
• Keep housekeeping files organized and up to date.
• Support payroll attendance records and related clerical tasks.

Skills

English communication

Computer literacy

Opera system experience

Education

Diploma in Hospitality or related field

Tools

Opera PMS

Job description

Erbil Rotana in Fujairah is seeking a Housekeeping Order Taker to manage communications within the Housekeeping Office and support smooth department operations. The role requires handling keys, reports, and daily activity logs with a focus on accuracy and guest service.

The ideal candidate has a hospitality diploma, strong English communication, and comfortable use of Opera PMS; prior Housekeeping exposure is preferred. A professional, multitasking team environment awaits in this hotel setting.