Hotel Receptionist

Clc Staffing; Dubai; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Free accommodation

Free transportation

Paid annual leave

Paid public holidays

Annual return air ticket

Work visa coverage

Medical insurance

End-of-service gratuity

Overtime pay

5-star environment

Career development

Job summary

Career Land Center is seeking an experienced Hotel Receptionist for a prestigious 5-star hotel in Dubai. The role focuses on delivering exceptional guest service, efficient check-ins/outs, and accurate record-keeping using the hotel PMS. VIP guest support and premium service are emphasized.

The ideal candidate has 2+ years in a 4- or 5-star environment, fluent English, professional appearance, and a customer-first mindset. Competitive salary with benefits and a 6-day work week are offered.

Qualifications

• 2+ years of experience as Hotel Receptionist or Front Desk Agent in a 4- or 5-star hotel.
• Luxury hospitality experience is highly preferred.
• Excellent English communication skills.
• Professional appearance, grooming and positive attitude.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities and the ability to handle guest complaints diplomatically.
• Familiarity with hotel property management systems (PMS).
• Good computer skills and attention to detail.
• Ability to work under pressure in a fast-paced hotel environment.
• Flexible to work shifts, weekends, and public holidays.
• Willing to relocate to the location of the hotel.

Responsibilities

• Welcoming guests in a warm, professional manner.
• Managing guest check-ins and check-outs efficiently.
• Handling room reservations, cancellations and inquiries.
• Providing information about facilities, hours and local attractions.
• Answering calls, emails and guest inquiries promptly.
• Resolving guest requests and complaints professionally and timely.
• Coordinating with housekeeping, concierge and other departments.
• Processing payments and updating guest records in the PMS.
• Following hotel procedures and confidentiality policies.
• Assisting VIP guests with personalized service.

Skills

Customer service

Interpersonal skills

Problem solving

Attention to detail

English proficiency

PMS software

Computer skills

Tools

PMS software

Computer skills

Job description

Career Land Center is hiring an experienced Hotel Receptionist for a prestigious 5-star hotel. The hotel offers a high standard of luxury hospitality and exceptional guest service, and they’re looking for a professional, welcoming, and service-oriented individual who can create a positive first impression and ensure guests enjoy a smooth and memorable stay.

What you’ll be doing

• Welcoming guests and visitors in a warm, professional, and friendly manner

• Managing guest check-ins and check-outs efficiently

• Handling room reservations, cancellations, and booking inquiries

• Providing information about hotel facilities, services, operating hours, and local attractions

• Answering phone calls, emails, and guest inquiries promptly

• Handling guest requests, complaints, and concerns professionally and ensuring timely resolution

• Coordinating with housekeeping, concierge, and other hotel departments to meet guest needs

• Processing payments, preparing invoices, and handling cash and card transactions accurately

• Maintaining accurate guest records and updating information in the hotel management system

• Following hotel procedures, service standards, and guest confidentiality policies

• Assisting VIP guests and providing personalized service when required

What we’re looking for

• At least 2 years of experience as a Hotel Receptionist or Front Desk Agent in a 4- or 5-star hotel

• Previous experience in luxury hospitality is highly preferred

• Excellent English communication skills (additional languages are a strong advantage)

• Professional appearance, excellent grooming, and a positive attitude

• Strong customer service and interpersonal skills

• Good problem-solving abilities and the ability to handle guest complaints diplomatically

• Familiarity with hotel property management systems (PMS)

• Good computer skills and attention to detail

• Ability to work under pressure in a fast-paced hotel environment

• Flexible to work shifts, weekends, and public holidays

• Willing to relocate to the location of the hotel

Benefits

• Competitive monthly salary

• Free accommodation provided

• Free transportation to and from work

• Paid annual leave

• Paid public holidays

• Annual return air ticket to your home country

• Work visa and residence permit fully covered by the employer

• Medical insurance

• End-of-service gratuity as per applicable labour law

• Overtime paid according to applicable labour law

• Opportunity to work in a prestigious 5-star hospitality environment

• Long-term, stable employment with opportunities for career development

Schedule

• Full-time, 6 days a week with 1 day off

• Shift-based schedule, including morning, evening, night, weekend, and public holiday shifts